NNo matter what size your business is, VensureHR offers comprehensive HR and technology services such as payroll, employee benefits, compliance, and recruiting.
Nwww.Vensure.Com
nEssential Duties and Responsibilities
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- Analyze client configuration requests and design customized solutions to achieve their specific goals.
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- Implement customized product systems to address the unique business requirements of each client.
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- Provide timely and effective responses to client inquiries via email and phone, ensuring clear and efficient communication.
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- Responsible for managing incoming calls in a phone queue and delivering exceptional customer service by addressing inquiries, resolving issues, and providing accurate information.
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- Regularly maintain and update all project-related documents and tracking systems.
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- Responsible for establishing and reviewing cases and tasks in Clientspace to ensure records are organized and up to date.
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- Advise clients on best practices and offer guidance for optimal software utilization.
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- Conduct comprehensive system training, testing, and troubleshooting to support clients effectively.
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- Collaborate with team members on software releases and actively participate in ongoing training sessions.
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- Lead peer training sessions and serve as a subject matter expert on software, fostering collaboration and knowledge sharing.
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