- Implement effective systems and processes to track and resolve customer complaints, ensuring timely and satisfactory resolution.
- Collaborate with sales and marketing team, creating product wise SOP for service & support to maximize revenues and customer loyalty.

- Having positive interpersonal skills.
- Provide technical guidance and troubleshooting assistance to the service team for complex customer issues or escalations.
- Establish and maintain strong relationships with customers, dealers, and service partners to understand their needs and address their concerns promptly.
- Ability to discuss technical aspects of implementation of product/solution with the customers
- Excellent problem-solving and communication skills
- Ability to analyze data, identify trends, and make data-driven decisions
- New Project Management , coordination with vendors
- Should have key skill set of service , Maintain uptime of network , Should be customer centric in approach




- Develop and implement a comprehensive service support strategy aligned with the company's goals and objectives.
- Identify customer needs and market trends to continuously improve service offerings and meet evolving customer expectations.
- Collaborate with cross-functional teams, such as product development, engineering, and sales, to ensure seamless integration of service support throughout the product lifecycle
- Define SLA to improve customer Service support & Delivery experience for engaged and new customers to facilitate organic growth.
- Conduct regular analysis of service data to identify trends, areas for improvement, and opportunities for enhancing service quality.
- Develop and implement product improvement initiatives to optimize customer satisfaction, service efficiency, and overall service quality
- Collaborate with procurement and logistics teams to ensure an adequate supply of spare parts and components to support service operations.

📌 Technical Support Representative (Gujarat)
🏢 Atul Auto
📍 Gujarat