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? Job Title: Technical Support Engineer

Location: Mumbai,Gujarat

Department: Technical Services / Application Engineering

Reporting To: Technical Support Manager

Industry: Construction Chemicals / Building Materials

Employment Type: Full-Time

? Role Objective To provide on-site and off-site technical support for company products by ensuring correct application, troubleshooting issues, supporting sales and projects, and maintaining high levels of customer satisfaction through technical excellence.

? Key Responsibilities

? Site Technical Support

- Visit project sites to support product application, trials, mock-ups, and demonstrations.
- Guide contractors and applicators on correct application methods, dosages, surface preparation, and curing.
- Identify site-related issues and provide practical technical solutions.

? Troubleshooting & Complaint Handling

- Handle technical complaints related to product performance, application errors, or site conditions.
- Conduct root cause analysis (RCA) and recommend corrective and preventive actions.
- Prepare technical visit and complaint closure reports.

? Sales & Project Support

- Support the sales team during pre-sales discussions, technical presentations, and customer meetings.
- Assist in product selection, system recommendations, and technical submittals.
- Participate in project approvals and specification meetings.

? Training & Knowledge Sharing

- Conduct basic technical training for applicators, contractors, channel partners, and internal sales teams.




- Assist in developing application guidelines, SOPs, and technical documentation.
- Support certification and skill development initiatives for applicators.

? Quality & Process Compliance

- Ensure applications follow company SOPs and quality standards.
- Coordinate with QA / R&D; teams for product trials and validations.
- Ensure compliance with relevant IS / ASTM standards.

? Documentation & Reporting

- Maintain accurate records of site visits, trials, demos, and customer interactions.
- Submit daily/weekly technical MIS reports.
- Share regular market and site feedback with the technical and product teams.

? Qualification & Experience

- Education:
- Diploma / B.E. / B.Tech in Civil Engineering / Chemical Engineering

- Experience:

- 1–5 years of experience in technical support / site execution / application engineering
- Experience in construction chemicals / building materials preferred

?️ Key Skills & Competencies

- Sound knowledge of construction materials and site practices
- Good problem-solving and analytical skills
- Robust communication and interpersonal abilities
- Ability to explain technical concepts in simple terms
- Willingness to travel extensively to project sites
- Basic computer skills (MS Office, reporting)

? KPIs / Success Metrics

- Timely closure of technical complaints
- Reduction in repeat application failures
- Effectiveness of site support and demos
- Sales and project team feedback
- Customer satisfaction levels

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