:

:-

- Candidate should be able to write queries/procedures with SQL, MySQL & PL-SQL.

- Candidate should be able to handle the queries regarding application independently.

- Candidate should have knowledge of Unix/Linux .

- Good Experience on UNIX, SQL.
- Good Experience in Resolving the production issues as per the SLA.
- Following ServiceNow & ITIL process towards resolving the issues.
- Robust Knowledge on UNIX commands.
- Good Ability to write / enhance SQL queries.
- Performing Health check outs and good Experienced in quick fixing bugs
- Extensively worked on FTP and SFTP Commands.
- Escalates the incident to other team as well as onsite team when ever required.
- Interacting with clients through Call, Mail or Chat.




- Implementation of documents according to the client requirement
- Working in 24 /7 support and solving all the issues as per SLA.
- Optimizing SQL queries as per the user/other team’s request and required data.
- Monitoring and resolving the P1/P2/P3 incidents tickets.
- Extensively worked in production support like resolving the issues, file transferring, scheduling and monitoring the jobs and client servers.
- Writing data in tables in SQL inside the scripts according to client requirement
- Validating the Logs for root cause analysis.

📌 Technical Support (Secunderabad)
🏢 Acura Solution
📍 Secunderabad