About SimuPhish SimuPhish is an AI-driven Human Risk Management and Phishing Simulation platform built to help organizations strengthen their human firewall through realistic simulations, gamified awareness, and data-driven insights. We empower employees to become the strongest defense against cyber threats. About the Role
We are looking for a highly technical, client-facing professional who can serve as the bridge between our customers, leadership team, and engineering.
This role is much more than pre-sales or solution architecture. You will represent the company in technical discussions, communicate with enterprise clients, handle critical customer conversations, prepare technical proposals, respond to RFPs, and ensure customer expectations are managed professionally without overcommitting.
You will work directly with the Founder and VP of Engineering and become one of the primary technical representatives of the organization.
If you enjoy solving business problems through technology while building strong customer relationships, this role is for you. Key Responsibilities
Client Engagement
Represent the company during enterprise customer meetings.
Lead technical discovery sessions and solution discussions.
Understand customer pain points and recommend appropriate solutions.
Build long-term relationships with enterprise customers.
Handle technical escalations with professionalism and confidence.
Act as the technical spokesperson for the organization whenever required.
Solution
Consulting
Understand customer infrastructure and security requirements.
Design high-level technical solutions.
Explain complex technical concepts in a simple and business-friendly manner.
Collaborate with Engineering to validate solution feasibility.
Assist customers during solution evaluation and implementation planning.
Technical
Documentation
Own and prepare documentation including:
RFP Responses
RFI Responses
RFQ Responses
Technical Proposals
Solution Architecture Documents
Scope of Work (SOW)
High-Level Design (HLD)
Technical Presentations
Commercial Technical Documents
Customer Requirement Documents
Ensure documentation is technically accurate while being commercially appropriate.
Strategic
Communication
Communicate clearly without creating unnecessary technical or commercial commitments.
Frame responses professionally while protecting company interests.
Review customer communications before submission when required.
Support leadership in handling sensitive customer conversations.
Translate business requirements into engineering-ready documentation.
Internal
Collaboration
Work closely with the Founder on strategic customer engagements.
Partner with the VP of Engineering on technical planning.
Coordinate with Product, Engineering, Customer Success, and Sales.
Ensure customer expectations align with actual product capabilities and roadmap.
Required
Skills
Technical
Strong understanding of SaaS products.
Knowledge of Cyber Security concepts (preferred).
API integrations.
Authentication protocols (OAuth, SAML, SSO).
Cloud platforms.
Basic networking concepts.
Enterprise software architecture.
Ability to understand technical diagrams and workflows. Communication
Excellent spoken English.
Exceptional written English.
Solid presentation skills.
Executive-level communication.
Proposal writing.
Documentation expertise.
Negotiation support.
Ability to communicate with both technical and non-technical stakeholders. Soft Skills
Strong business acumen.
High emotional intelligence.
Excellent listening skills.
Calm under pressure.
Strategic thinking.
Customer-first mindset.
Problem-solving attitude.
Ownership mentality.
Professional judgment.
Ability to influence without overpromising.
Preferred
Experience
3-6 years in one or more of the following:
Solution Consulting
Technical Consulting
Enterprise Pre-Sales
Customer Success (Enterprise)
Technical Account Management
Solution Architecture
Experience working with enterprise customers.
Experience responding to RFPs and technical proposals.
Experience presenting to CXOs and senior stakeholders.
Success
Metrics
Customer satisfaction during technical engagements.
RFP win rate.
Quality and turnaround time of technical documentation.
Successful handling of customer escalations.
Accuracy of solution recommendations.
Internal stakeholder feedback.
- Reduction in communication gaps between customers and engineering