Key Responsibilities:

- Provide top notch support to global clients via calls and email

- Troubleshoot technical issues related to

- VPN Drivers O365 Active Directory

- Operating systems basic networking

- Microsoft Office and other productivity tools

- Work on ticketing tools such as ServiceNow Remedy or Control M

- Own the issue analyze and provide productive timely resolutions

- Ensure every customer interaction adds value and leaves them satisfied

- What We re Looking For

- Excellent communication skills both verbal and written

- Strong analytical and problem solving ability

- Confidence in handling and resolving technical queries independently

- Willingness to work in a 24x7 environment rotational US shifts

- Comfortable with a Work From Office WFO setup in Pune

- Non Negotiables

- Fluent English communication is a must

- 100 Work From Office no hybrid or remote option

- Comfortable with night rotational shifts US time zones

- Min 2 Months of Training in Mysore Campus

Preferred Skills:

Customer Service->CS-Service Desk/ Voice

📌 Technical process executive (Hyderabad)
🏢 Infosys BPM
📍 Hyderabad