TechOps Engineer I (Site Operations) SRE & Production Engineering | Individual Contributor |Gurugram, India | Reports to: Head of SRE (via TechOps Shift Lead)

ABOUT AIRTEL MONEY Airtel Money Limited is Bharti Airtel's RBI-licensed Non-Banking Financial Company (NBFC), established in February 2026 to build a high-scale, digital-first lending platform for India. We bring easy, secure and innovative credit - personal loans, gold loans and more - to urban and rural customers through deeply integrated digital channels. Our engineering organisation is built on six first principles: resilience, scalability, redundancy, elasticity, security & privacy by design, and rapid, safe development.

ROLE SUMMARY

As a TechOps Engineer I, you are the first point of action on every production alert. Working a rotating 24×7 shift, you monitor the health of our lending platform, triage alerts the moment they fire, take defined first-response actions, and escalate cleanly to on-call engineers when needed. You keep our Tier-1 services - origination, underwriting, servicing and collections - running to their availability targets, and you are the reason a small issue never becomes a customer-impacting outage.

KEY RESPONSIBILITIES

Act as first responder to alerts from monitoring and security tooling (Grafana, Prometheus, Elastic), acknowledging within SLA and triaging by severity (Sev 1/2/3).

Execute documented first-response runbooks; resolve known issues and escalate the rest to on-call engineers via the ITSM/Service Now flow with clear, complete context.

Own the incident ticket lifecycle in Jira - creation, severity tagging,



timeline notes and stakeholder updates — through to closure.

Monitor dashboards and service health across a rotating 24×7 shift, including nights, weekends and holidays, with a disciplined shift handover.

Support Sev-1 war rooms: coordinate communications, track actions, and keep the incident timeline accurate.

Flag recurring alerts and noise, and contribute improvements to runbooks and monitoring so response gets faster over time. REQUIRED QUALIFICATIONS

Bachelor's degree in Computer Science, IT or a related field, or equivalent practical experience.

1–2 years in a NOC, TechOps, SRE, production-support or IT-operations role.

Comfort with Linux basics, reading logs, and running defined operational commands.

Familiarity with monitoring/alerting concepts and ticketing/ITSM tools (Jira or similar).

Willingness and ability to work rotating 24×7 shifts, and calm, clear communication under pressure. PREFERRED QUALIFICATIONS

Exposure to cloud or container platforms (GCP, Kubernetes, OpenShift) and observability stacks (Grafana, Prometheus, Elastic).

Basic scripting (Bash or Python) to automate routine checks.

Understanding of incident-severity models, on-call escalation and tools such as PagerDuty.

Curiosity about fintech, payments or regulated financial systems. WHAT SUCCESS LOOKS LIKE

Within six months you triage and action alerts confidently against SLA, escalate with context that lets on-call engineers act immediately, keep incident records audit-ready, and your shift handovers are reliably clean - so Tier-1 services stay healthy on your watch.

📌 Technical Operations Engineer (Gurugram)
🏢 Airtel
📍 Gurugram