About Accops TechnologiesAccops Technologies is a leading Indian cybersecurity and digital workspace company, delivering Zero Trust Network Access (ZTNA), Multi-Factor Authentication (MFA/SSO), Virtual Desktop Infrastructure (VDI), and Thin Client solutions to enterprises across BFSI, government, healthcare, and IT/ITeS sectors. Our product suite HySecure, HyID, HyWorks, and HyDesk — serves organizations nationwide in securing hybrid and remote work environments.

Role OverviewWe are looking for a technically sharp and people-oriented Technical Lead / Team Lead to anchor our Infrastructure & Virtualization support and delivery function. You will be the go-to expert for complex escalations involving virtual desktop environments, network topology, and operating system internals — while simultaneously guiding a team of support and implementation engineers to deliver exceptional customer outcomes.This is a hybrid individual-contributor and leadership role: you will both roll up your sleeves on tough technical problems and coach your team to build long-term capability.

Core Technical DomainsVirtualization & VDI

- Deep hands-on expertise with VMware vSphere / ESXi, Hyper-V, or KVM — cluster setup, HA/DRS configuration, and capacity planning
- Experience with VDI platforms: Citrix Virtual Apps & Desktops, VMware Horizon, or Accops HyWorks (preferred)
- Understanding of desktop pooling models (persistent/non-persistent), session brokering, profile management, and application delivery
- Thin client / HyDesk endpoint configuration and management

Networking

- Strong fundamentals in TCP/IP, DNS, DHCP, VLANs, routing protocols (OSPF/BGP basics), and network segmentation
- SSL VPN / IPsec tunnels, reverse proxy, load balancers,



and firewall rule management
- Hands-on with ZTNA / SD-WAN concepts; familiarity with HySecure or comparable products is a strong advantage
- Packet analysis using Wireshark or similar for deep-dive troubleshooting

Operating Systems

- Expert-level Windows Server (2016/2019/2022): AD DS, Group Policy, ADFS, IIS, RDS/RDG, certificate management
- Proficient in Linux administration (RHEL/CentOS/Ubuntu): shell scripting, systemd, log analysis, package management
- Experience with OS hardening, patch management, and baseline configuration in enterprise environments
- Familiarity with containerization concepts (Docker/Kubernetes) is advantageous

Key Responsibilities

- Own complex technical escalations (L2/L3) across virtualization, networking, and OS layers; drive root cause analysis and ensure timely resolution
- Lead, mentor, and performance-manage a team of 3–8 support / implementation engineers
- Collaborate with Product, Engineering, and Pre-Sales teams to relay customer feedback and influence the product roadmap
- Define and maintain runbooks, SOPs, and knowledge base articles for recurring issue categories
- Drive CSAT and SLA compliance metrics for your team's ticket queue; report weekly to support leadership
- Participate in customer onboarding, proof-of-concept, and go-live support for key accounts




- Provide inputs into hiring, training plans, and team structure as the function scales
- Serve as an escalation point of contact for strategic customers and partner engineers

Qualifications & Experience

- B.E. / B.Tech / MCA in Computer Science, IT, Electronics or equivalent; advanced certifications are a plus
- 5–9 years of experience in infrastructure support, solutions engineering, or IT operations
- At least 1–2 years in a lead, senior engineer, or subject-matter-expert role
- Certifications preferred: VCP-DCV, MCSE, RHCSA/RHCE, CompTIA Network+ / Server+, or equivalent
- Prior experience in a product company, IT infrastructure vendor, or managed services environment is highly preferred

Leadership & Soft Skills

- Proven ability to lead a team under pressure while maintaining a calm, solutions-oriented approach
- Clear and confident communicator — comfortable with customer-facing escalation calls and internal stakeholder updates
- Strong analytical and structured problem-solving mindset; able to break down ambiguous issues methodically
- Collaborative team player who leads by example; invested in the growth of team members
- Self-driven, ownership-oriented, with high accountability to outcomes

What We Offer

- Opportunity to work at the intersection of cybersecurity, infrastructure, and innovation
- Competitive compensation with performance-linked components
- Access to cutting-edge products and a rapid-growing partner ecosystem
- Structured learning & development with support for professional certifications
- Collaborative, ownership-driven culture with real career progression pathways

📌 Technical Lead (Pune)
🏢 Accops Systems
📍 Pune