About Tetherfi: At Tetherfi, we create intelligent solutions that drives business and increase productivity. We combine industry expertise, technological capabilities and human-centered approach to help businesses evolve from thinking digital to being digital.

The Right Individual

We are looking for a candidate with 3 to 4 years experience who will support cloud infrastructure and contact center (voice) platform operations. The role involves implementation of new solutions in enterprise, cloud environments for large clients in the contact-center domain. Key Responsibilities:

Cloud infrastructure: Design and manage AWS-based infrastructure that includes EC2, S3, Autoscaling group, RDS, ElastiCache, CloudWatch, Route53, ALB, security group, etc.

Automate infra using CloudFormation.

Configuring Web Servers, proxies, Load balancers.

Deploy scalable micro-service architecture-based components using platforms such as Docker, Podman, Kubernetes.

Managing Client interactions.

Deploying & managing high quality solutions in the contact-centre domain .

Voice infrastructure basics with VoIP,



SIP, RTP, WebRTC based solutions.

Implementing AI-driven solutions and managing it.

Managing Databases [MySQL, MS-SQL, RDS systems, REDIS, ElastiCache].

Call flow design and troubleshooting.

Integration of contact centre with backend APIs.

Implementing health checks.

Incident troubleshooting & root cause analysis.

Ensure high availability and failover strategies.

Strongly

Preferred

Experience handling voice stack infra.

Knowledge of API integrations for telephony.

Experience scaling real-time systems.

Exposure to high concurrency systems.

Knowledge of load balancing for voice workloads.

Required Skills

Solid Linux admin experience.

Hands-on AWS production experience.

Experience with contact centre or telecom systems.

Good networking fundamentals.

Docker & CI/CD experience.

Shell scripting (mandatory).

Basic Python scripting ability.

Understanding of secure infra design.

📌 Technical Consultant (Bengaluru)
🏢 Tetherfi
📍 Bengaluru