Job DescriptionAbout the Role

NWe're looking for a Technical Account Manager to serve as a trusted advisor to our clients — the go-to person for technology strategy, service performance, and long-term account success. This is a relationship-driven, technically grounded role for someone who can move fluidly between boardroom conversations and technical deep-dives, helping clients see further ahead and make smarter technology decisions.

NYou'll own the client relationship end-to-end: understanding business priorities, anticipating risks, and ensuring the technology services we deliver consistently meet — and exceed — expectations.

NWhat You'll Do:

NClient Advisory & Relationship Management

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- Act as the primary point of contact and trusted advisor for a portfolio of assigned client accounts
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- Facilitate Quarterly Business Reviews (QBRs), strategic planning sessions, and executive-level meetings
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- Build and evolve clienttechnology roadmaps aligned to business priorities and growth plans
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- Assist clients with technology budgeting, lifecycle planning, and prioritization of strategic initiatives
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- Identify opportunities for additional services that create measurable business value for clients
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nAssessment & Strategic Analysis

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- Conduct baseline assessments, technology alignment reviews, discovery activities, and maturity assessments using approved advisory frameworks
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- Proactively monitor client environments and service performance to identify risks and improvement opportunities
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- Prepare executive summaries, technology assessments,



gap analyses, and strategic recommendations
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nGovernance & Documentation

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- Maintain governance artifacts including roadmaps, account documentation, decision logs, and service reviews
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- Prepare meeting notes, action-item registers, issue logs, and risk trackers for recurring engagements
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- Follow standardized templates, delivery methodologies, and quality standards across all client engagements
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nCross-Functional Collaboration

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- Partner with advisors, project managers, engineers, solution architects, cybersecurity professionals, and sales teams to support client success
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- Advocate for client needs internally while coordinating internal resources to ensure successful delivery
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- Contribute to internal practice development — process improvement, playbooks, and knowledge sharing
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nWhat You Bring:

NExperience

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- 3–7 years of experience in Technical Account Management, IT consulting, customer success, account management, or technology leadership
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- Experience within a Managed Service Provider (MSP), technology consulting, or enterprise IT environment strongly preferred
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- Demonstrated track record of managing client relationships and leading technology-focused business discussions
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nTechnical Knowledge

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- Working knowledgeof enterprise infrastructure, networking, and cloud platforms (Microsoft Azure and Microsoft 365 preferred)
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- Familiarity with cybersecurity principles, IT service management practices, and technology lifecycle management
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- Understanding of governance frameworks and managed services delivery models
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- Ability to translate technical architectures and service metrics into business-relevant insights for client stakeholders
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nBusiness Acumen

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- Strong understanding of business operations, strategic planning, and risk management
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- Ability to connect technology recommendations to measurable business outcomes and ROI
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- Experience facilitatingexecutive-level conversations and business reviews
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nSoft Skills

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- Exceptional communication and presentation skills, with the ability to speak to both technical and non-technical audiences
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- Proven ability to buildtrusted advisor relationships and influence stakeholders
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- Strong organizational, problem-solving, and time-management skills
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nWhy Join Us

nThis role sits at the intersection of technology and strategy — a genuine prospect to shape client outcomes, not just report on them. You'll work closely with cross-functional experts, build long-term trusted relationships, and grow your advisory capabilities in a role designed for someone who wants more ownership, not less.

📌 Technical Account Manager (Faridabad)
🏢 IT BY DESIGN
📍 Faridabad