We are looking for a highly skilled and experienced Tech Support Professional to join our team at SpartaSystems. The ideal candidate will have a strong background in technology and excellent problem-solving skills.

Roles and Responsibility

- Provide technical support and assistance to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to identify and implement solutions.
- Develop and maintain technical documentation and knowledge base articles.
- Analyze customer feedback and suggest improvements to products or services.
- Stay up-to-date with new technologies and industry trends.

Job Requirements

- Solid understanding of computer systems, networks, and software applications.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and troubleshooting skills.
- Experience with customer service software and ticketing systems.
- Ability to collaborate with cross-functional teams to achieve common goals.

CreateJd

📌 Tech Supp Professional (Pune)
🏢 Sparta Systems
📍 Pune