Description

Location: CNOC-Hyderabad

Responsibilities

- Need to work on Network/Service incidents using UA tool (SIA/NIA)
- Identify and log network faults, performance issues, and outages in real time.
- Raise incidents and alerts as per defined SOPs and escalate as per escalation matrix, including communicating with end customers.
- Perform initial analysis and basic L1 troubleshooting to determine the nature of the fault.
- Coordinate with L2/L3, field, TAC and vendor teams for resolution and service restoration.
- Generate and share daily fault summary reports.
- Operate in shift (24x7 setting) & ensuring seamless handover between shifts.

Requirement

- Understanding of SDH,DWDM,OTN & Tx telecom fundamentals.
- Excellent communication and coordination abilities(English & Hindi).
- Willingness to work in rotational shifts (24x7).
- Engineering background (B. Tech) is desirable.
- Should have sound knowledge in rerouting in ECI and NOKIA NMS
- Should have good understanding and troubleshooting skills for Customer issues
- Should have customer front end experience and resolve customer end issues

📌 Team Member- Fault Management (Telangana)
🏢 Tata Teleservices
📍 Telangana