Roles and Responsibility

- Manage and oversee the implementation of short-term activities within the team.

- Provide customer service and support via phone, online chat, or text.

- Analyze and resolve customer issues.

- Act as a liaison between customers, production, and distribution departments related to specific customer orders.

- Supervise less experienced professionals and ensure high-quality output.

- Deliver operational excellence and manage a team of Individual Contributor co-workers.

Job Requirements

- Comprehensive knowledge of CRM/IT Enabled Services/BPO operations.

- Experience in remote customer service, customer issue analysis, and resolution.

- Ability to work in a fast-paced setting with strong communication skills.

- Strong leadership and team management skills.

- Experience in providing technical and non-technical customer support.

- Ability to generate and initiate own workload with minimal supervision.

- Positions on this level deliver professional responsibilities focusing on excellence.

- Typically manages a team of Individual Contributor co-workers.

About Company

TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED is a leading company in the CRM/IT Enabled Services/BPO industry.

📌 Team Leader - Operations (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar