– Team Leader (Customer Support)

Position: Team Leader – Customer Support

Location: Hyderabad

Salary: ₹6.0 – ₹6.5 LPA

Industry: Customer Support / BPO

Shift: Rotational Shifts

Joining: Immediate Joiners Preferred

Job Summary

We are looking for an experienced and dynamic Team Leader to manage and lead a team of customer support associates. The ideal candidate should have strong people management skills, excellent communication abilities, and a proven track record of driving team performance and customer satisfaction.

Key Responsibilities

Lead, coach, and mentor a team of Customer Support Executives.

Monitor team performance and ensure achievement of KPIs and SLAs.

Conduct regular team huddles, feedback sessions, and performance reviews.

Handle customer escalations and provide effective resolutions.

Ensure adherence to quality standards, compliance, and process guidelines.

Analyze reports and identify opportunities for process improvement.

Drive employee engagement and maintain high team morale.





Coordinate with internal stakeholders to ensure smooth operations.

Eligibility Criteria

Minimum 1+ years of experience as a Team Leader in a Customer Support/BPO environment.

Solid leadership and team management skills.

Excellent verbal and written communication skills.

Experience in handling customer escalations and performance management.

Comfortable working in rotational shifts.

Immediate joiners will be preferred.

Preferred Skills

Strong analytical and problem-solving abilities.

Knowledge of customer service metrics and reporting.

Ability to motivate teams and drive results.

Proficiency in MS Office and operational reporting.

Contact Details

? Neha: (phone hidden)

? [email protected]

Interested candidates who meet the above criteria and can join immediately are encouraged to apply.

📌 Team Lead (Hyderabad)
🏢 TP
📍 Hyderabad