We're Hiring | Team Lead - International Location: Ghansoli Shifts: Rotational Shifts Working Days: 5 days working | 2 rotational week-offs CTC: Up to 7.00 LPA Immediate Joiners preferred!

Roles and Responsibilities

- Manage daily operations of the team, ensuring effective handling of customer queries and issues.
- Knowledge and understanding of NPS & BQM
- Oversee shrinkage management to minimize losses and optimize productivity.
- Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives.
- Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction).
- Monitor KPIs such as AHT, SLA, and rostering to ensure compliance with industry standards Requirements:
- At least 1 year experience as a Team Lead on paper
- Excellent English communication skills
- Comfortable working rotational shifts Interested candidates may contact directly or share their resumes: HR Riya Email: [email protected] Contact: +91 (phone hidden)

📌 Team Lead (Solapur)
🏢 TP
📍 Solapur