Sky VRM - Team Leader-Sky Channel-VRM - Support Job Role: Team Leader • Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio.
- Collaborating with fulfilment teams to ensure best in class conversion ratios.
- Ensure availability of trained manpower to maintain production at 100% capacity.
- Meet cost to income ratios as determined by Score card.
- Adherence to Standards of Performance.
- Meeting Customer Satisfaction index as measured through NPS surveys.
Job Requirements
- Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees.
- People management skill essential.
- Experience in working in a tele-sales or relationship management in BFSI preferred.
- Certified in AMFI/IRDA.
- Good listening skills and robust communication abilities.
- Team Player.
📌 Team Leader - Virtual Relationship Managers (Thane)
🏢 Kotak Mahindra Bank
📍 Thane
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