Roles & Responsibilities:

- Experience working within the Healthcare Provider domain, with a strong understanding of hospital workflows and operational support.
- Incident & Problem Management: Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely restoration of services and adherence to SLAs perform root cause analysis for recurring issues.
- Application Monitoring & Maintenance: Proactively monitor application health, interfaces, and batch jobs perform regular maintenance, patch validation, and upgrades in coordination with vendors and internal teams.
- Change & Release Support: Assess, implement, and validate application changes (configurations, patches, upgrades) through controlled release processes, including impact analysis and rollback planning.
- Stakeholder & Vendor Coordination: Act as a liaison between business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations, particularly for regulated healthcare workflows.




- Compliance & Documentation: Maintain knowledge articles, runbooks, and audit documentation ensure adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements.

Skills Description

Solid understanding of LIS workflows, QC, specimen processing, analyzer interfaces

Experience with middleware systems (ASTM/HL7), device interfaces, and autoverification

Skills supporting blood bank systems, barcode labeling (ISBT128), compliance (AABB, CAP)

Ability to troubleshoot orders/results loops, connectivity, validation

Knowledge of accreditation requirements, QC/QA reporting

Data extraction & reporting for lab leadership and operational metrics

Experience working with Laboratory systems like Telcor QML, AssureTemp, Phlebotomy Scheduling, iSTAT, Atellica, and other similar applications

📌 Systems Integration Senior Specialist (Bengaluru)
🏢 NTT Data
📍 Bengaluru