Systems Engineer 1 Location: BENGALURU, KARNATAKA, India

Job Identification: 339180

Job Category: Technology Operations

Posting Date: 07/27/2026, 03:08 PM

Role: Individual Contributor

Job Type: Regular Employee

Does this position require a security clearance? No

Years of Experience: 3 to 5 years

Additional Info: Visa / work permit sponsorship is not available for this position

Languages Required: Applicants are required to read, write, and speak English

As a System Engineer I, you will support our clients by managing and maintaining Citrix infrastructure & vSphere ensuring the availability, performance, and reliability of critical IT systems. You will provide 24x7 operational support through on-call rotations and shift schedules, troubleshoot infrastructure issues, perform system administration tasks, and collaborate with cross-functional teams to deliver high-quality support across all U.S. time zones.

Responsibilities

- Perform daily system operational tasks to verify system integrity and availability.
- Perform ongoing performance tuning, hardware/OS upgrades, and resource optimization.
- Implement monitoring for applications and servers and respond to alarms in a timely manner, preventing client impact and performance degradation.
- Complete assigned incident management tasks.
- Build/manage Citrix XenApp & Desktop.
- Maintain Citrix infrastructure with the latest patch/CUs.
- Perform daily proactive checks on Citrix XenApp & Desktop infrastructure.
- Hands-on experience on Citrix MCS & PVS image management.
- Strong troubleshooting skills on Citrix and hosted applications.




- Hands-on experience in managing GPO/Citrix policies.
- High-level knowledge on vSphere.
- Hands-on experience on managing Dell VxRail, Cisco UCS, and HP blade servers.
- Train and mentor junior Engineers on Server Virtualization solutions.
- Good understanding of Microsoft server and desktop operating systems.
- Develop SOP documents and implement best practices.
- Support 24x7 On-call and troubleshoot critical events.
- Perform other responsibilities as assigned.
- Willing to work additional or irregular hours as needed and allowed by local regulations.
- Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within the scope of position.

Qualifications Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. BS or equivalent experience in programming on enterprise or department servers or systems with 0 - 2 years experience.

Required Skills

- Break/fix Maintenance Support
- Desktop Applications
- VMware
- Virtual Desktop Infrastructure

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Location: BENGALURU, KARNATAKA, India

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