Job Title: Support Executive - Tech & Ops
Location: Mumbai, India
Type: Full-time | On-site
About the Role
We're looking for a hands-on Support Executive to be the bridge between our tech, ops, and team. You'll be the go-to person for website support, UI/UX improvements using AI tools like Cursor, and making sure our internal communication + delivery runs smoothly.
Key Responsibilities
Tech & Website Support
• Monitor and maintain the company website - uptime, bugs, content updates
• Handle website UI/UX improvements and tweaks using AI tools like Cursor
• Coordinate with devs/designers for fixes, deployments, and QA
• Track website performance and suggest improvements
Operations Support
• Support daily ops tasks and troubleshoot team tooling issues
• Maintain documentation, SOPs, and support knowledge base
• Be the first point of contact for internal tech issues
Communication & Delivery
• Help streamline team communication across Slack/Email/PM tools
• Coordinate between teams to ensure timely delivery of tasks
• Identify bottlenecks in workflow and propose process improvements
• Support reporting and dashboards for ops metrics
What We’re Looking For
• Experience: 1-3 years in tech support, website management, or ops role
• Technical: Basic HTML/CSS, CMS familiarity. Experience with Cursor, ChatGPT, or other AI coding/design tools is a big plus
• UX Eye: Good sense of UI/UX and attention to detail
• Skills: Problem-solving, clear written communication, organized, proactive
• Tools: Google Workspace, Slack, Jira/Trello/Asana, basic analytics
• Bonus: Experience in a startup/agency setting
Why Join
• Work at the intersection of tech, ops, and AI
• Direct impact on website + team efficiency
• Mumbai office, collaborative team To Apply: Apply here or Send your resume at
[email protected] + 2 lines on how you'd improve our website + team workflow using AI tools.
📌 Support Executive - Tech & Ops (Mumbai)
🏢 vaanilabs
📍 Mumbai