- Process Clarity mail requests and service requests

- Actively monitor mail request and service request queues and equally distribute work if required

- Understand the customer’s issues and queries accurately and provide appropriate resolution

- Take up additional tasks/delegations with accuracy and ownership

- Work on feedback and and ensure errors are not repeated

- Take up additional tasks/delegations with accuracy and ownership

- Complete all application related training and apply the knowledge in the process when required

- Complete all the mandatory courses as assigned by the line manager

- Interact well with peers, superiors, people from other support areas and business partners

- Work towards improving team bonding

- Should be versatile for different shift timings

- Actively participate in daily devotionals, weekly/monthly meetings, other team get-togethers and conduct them if required

- Contribute towards new joiners’ learning curve

- Keep the confidentiality of sensitive information of users

- Ensure breach of confidentiality is immediately bought to the attention of the line manager

📌 Support Engineer (Clarity Tool) (Kolkata)
🏢 Panamax Infotech
📍 Kolkata