The Student Service Officer owns the complete students experience journey at our institute.
As an SSO, you are expected to:
- Ensure a delightful customer service experience by developing a solid rapport with the Student & Parents.
- Addressing the concerns of Students & Parents by offering a quick resolution.
- Collaborate and consult with parents, teachers, branch head and any other stakeholders to ensure a favourable learning environment for the student.
- Ensure collection of outstanding fee from parents within the specified time.
- Ensure retention of Students and controlling Left-outs.
- Collaborate with ACAD and Non ACAD teams, to manage all class announcements, notice board maintenance & Parent Teacher Meeting Coordination.
- Ensure adherence to internal process and compliances.
To be successful in the SSO role you are required to have:
- Ability to handle students and parents in an empathic & patient manner.
- Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to services.
- Fluency in English and Regional Language communication.
Must to have Attitude:
- Customer Orientation.
- Sense of Ownership and Accountability.
- Result orientation.
- Emotional intelligence for working in a Team.
Qualification:
- Must have bachelors degree.
- Preferred BTech / MBA /Masters in Education, etc.
Experience:
- Previous experience in customer handling across industry.