:

Morning Meeting & Planning

- Conduct a morning briefing with Floor Manager, Sales Manager, and staff.
- Review yesterday’s sales performance, today’s targets, pending deliveries, and customer appointments.
- Assign daily responsibilities to Floor Manager (floor discipline & customer allocation) and Sales Manager (sales target distribution & monitoring).
- Share updates from management, HR, or compliance requirements.

Store Operations

- Ensure timely opening and closing of the store with proper security checks.
- Verify that showcases, counters, and displays are clean, organized, and attractive.
- Check that CCTV, billing systems, lights, and safety equipment are functional.

Sales & Customer Service

- Guide the Sales Manager and team on upselling, cross-selling, and promotional offers.
- Personally handle VIP customers and high-value transactions.
- Review ongoing customer orders, approvals, and delivery commitments.

Inventory & Stock

- Verify stock movement (inward, outward, sales, returns, and repairs).
- Ensure proper tagging, hallmarking, and GST billing.
- Conduct surprise stock checks along with Floor Manager.

Cash & Finance

- Review billing records, POS sales, and daily collection summary.
- Match cash-in-hand vs. system reports before store closing.
- Approve expenses/petty cash vouchers.

Team & HR Coordination

- Work closely with the HR Manager for:
- Staff attendance and leave approvals.
- Grooming standards and discipline monitoring.
- Staff grievances, training, and performance improvement.
- Support HR in onboarding new staff and mentoring them.

Compliance & Safety

- Ensure GST-compliant invoicing and BIS hallmark standards.
- Check security arrangements (guards, CCTV, alarms) with Floor Manager.
- Maintain KYC for high-value transactions as per regulations.

Responsibilities

(Leadership and long-term accountability)

Sales & Business Growth





- Drive the team to achieve monthly and annual sales targets.
- Guide Sales Manager on daily/weekly performance reviews.
- Plan marketing campaigns, festive promotions, and seasonal offers with management.
- Analyze sales trends, competitor activities, and suggest improvements.

Staff Management & Collaboration

- Coordinate with Floor Manager for floor discipline, customer allocation, and housekeeping.
- Work with Sales Manager to set individual sales targets and monitor performance.
- Collaborate with HR Manager for training, appraisals, and staff motivation programs.
- Maintain strong team spirit through open communication, coaching, and recognition.

Inventory & Stock Control

- Conduct monthly and annual stock audits with Floor Manager.
- Ensure accurate stock reconciliation and minimize shrinkage/pilferage.
- Approve goldsmith/vendor stock movements and repair authorizations.

Financial & Compliance Management

- Ensure adherence to all legal and financial guidelines (GST, hallmarking, labour laws).
- Approve vendor invoices, salary sheets, and store-related expenses in coordination with accounts and HR.
- Present monthly audit reports to senior management.

Customer Relationship Management

- Build loyalty by maintaining strong relations with repeat and premium clients.
- Handle escalations for disputes, refunds, or product complaints.
- Ensure CRM activities like festival greetings, wedding/anniversary reminders, and loyalty perks.

Safety & Security

- Ensure jewellery stock and staff are protected through strict security checks.
- Conduct annual security audits with management.
- Ensure insurance policies for stock and staff safety are updated.

Reporting & Coordination

- Submit daily, monthly, and yearly reports (sales, stock, HR, audit) to management.
- Align closely with Directors/Owners on strategy and store growth plans.
- Act as a bridge between management and staff for smooth communication.

📌 Store Manager _ Bhubaneswar
🏢 RECEX
📍 Bhubaneswar