- Drive adherence to the retail SOPs, retail standards, ambience, floor hygiene standards and processes for the store in collaboration with the relevant stakeholders (including omni channel SOPs and processes)
- Check and ensure all customer service touch points are manned as per required norms (CSD, store entrance, fitting rooms, baggage counter etc.)
- Review and ensure cash tills are operational as per defined norms in collaboration the relevant stakeholders
- Verify cash operations as per defined norms to detect errors and fraud
- Review and ensure all HSE processes and checklists are adhered to
- Review and ensure adherence to the asset inward, transfer and disposal processes
- Review and ensure compliance to perpetual inventory and global count processes
- Implement the marketing promotions as per defined guidelines
- Share feedback on the marketing promotions for necessary actions
- Work with the vendors to ensure availability of manpower as per defined budgets (housekeeping, security, casual laborers etc.)
- Review and ensure adherence to the standards of customer service
- Follow up and ensure all customer issues and complaints are resolved as per defined timelines
- Manage and guide the team to deliver on the job

📌 Store Administration Mgr (Erode)
🏢 Landmark Group
📍 Erode