Secondary Skills : Firewall/URL Filtering/Load Balancers/Wireless (Good to Have)

Work Experience : 2-4 Years

Roles & Responsibilities: Troubleshooting severity 1 & 2 Issues in the devices.

: Provide support to Network hardware/software/configuration as assigned by Monitoring Team - Timely closure of incidents. Quality of resolution notes

: Keep customer satisfaction high

: Reduce user downtime.

: Analyze chronic problems.

: Provide Industry best practices and Standards.

: Maintain the hardware Inventory Update to date

: Provide specialized hardware / software / network problem diagnosis / resolution.

: Route physical problems to onsite hands and feet support staff

: Coordinate H/W Maintenance activity with 3rd Party for hardware installation, troubleshooting and fixing hardware issues

:



Upgrades based on new technology/New deployments

: Create Standard Operating Procedure (SOP s)

: Network Capacity Planning

: Packet Capture Analysis

Device Knowledge : Cisco Routers/Switches/Cisco ASA/PaloAlto/Citrix Load balancers/Zscaler/SDWAN

Project Competencies and Behavioral Competencies: Resolve technical issues & ensure smooth operation Maintaining client SLA.

Effectively collaborates and communicates with the stakeholders.

Certification expected : Knowledge of CCNA and CCNP is highly desirable.

Equal Chance Employer

Job Segment: Network, Cisco, CCNA, CCNP, Social Media, Technology, Marketing

📌 Sr Specialist Network Delivery (Bengaluru)
🏢 Kennametal
📍 Bengaluru