- Provide guidance and support to ensure SAP Solution Manager and CHARM operations with internal and external service providers are delivered against targets and contractual obligations.
- Conduct comprehensive reviews of SOLMAN and CHARM processes, including SOLdoc and BpMOn functionalities, with internal and supplier teams.
- Develop and recommend improvements to standard and moderately complex SOLMAN and CHARM processes and procedures.
- Review, analyze, and prioritize change request deliverables using tools like SAP Solution Manager, Remedy, and Power BI.
- Act as the primary owner of the engagement with suppliers providing SAP Solution Manager and CHARM services.
- Maintain open communication channels with project and AMS teams to address transition and change management issues.
- Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
- Represent the Service Introduction Practice in SAP Deployment Methodology teams.
- Guide, mentor, and manage the SOLMAN and CHARM team of managed partners.
- Identify opportunities to improve and optimize existing SOLMAN and CHARM processes and related documentation.
- Perform other duties as assigned.
Qualifications
- Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
- Technical Responsibilities
- Manage SAP Solution Manager functionalities including SOLdoc for documentation and BpMOn for business process monitoring
- Oversee Change Request Management (CHARM) processes, ensuring workflow-based transport management approval and audit-proof documentation
- Utilize SOLdoc to maintain comprehensive documentation of business processes and system configurations
- Implement and monitor BpMOn to provide transparency about end-to-end process health based on predefined KPIs
- Ensure proper configuration of system landscapes, RFC communication, and transport routes for CHARM