Company Guy Carpenter Description We are seeking a talented individual to join our Operations team at Guy Carpenter This role will be based in Mumbai This is a hybrid role that has a requirement of working at least three days a week in the office Specialist - Transactional Services We are seeking a highly skilled Business Analyst with deep subject matter expertise in the Open Twins mainframe system and the GC Flow workflow management application The ideal candidate will serve as a critical liaison between business stakeholders and technology teams translating business needs into actionable solutions This role requires a strong understanding of both systems excellent communication skills and the ability to identify opportunities for process automation using Robotic Process Automation RPA We will count on you to Act as the subject matter expert SME for Open Twins and GC Flow applications providing guidance and support to business and technical teams Collaborate closely with stakeholders to gather analyze and document business requirements ensuring clear understanding of their ideas and objectives Evaluate business processes and identify opportunities to enhance efficiency and accuracy through automation particularly leveraging RPA technologies Work with RPA developers and IT teams to design test and implement automated workflows that integrate Open Twins and GC Flow functionalities Facilitate workshops meetings and presentations to communicate requirements project status and solution benefits to stakeholders at all levels Develop and maintain detailed documentation including business requirements process flows user stories and test cases Support change management activities by assisting in training user adoption and post-implementation support Monitor and analyze system performance and user feedback to recommend continuous improvements Stay current with industry trends best practices and emerging technologies related to workflow management and automation What you need to have Overall 3 years of work experience as a Business Analyst or similar role supporting mainframe systems and workflow applications In-depth knowledge and hands-on experience with Open Twins and GC Flow applications is essential Strong understanding of Robotic Process Automation RPA concepts and tools Excellent stakeholder management and communication skills with the ability to translate complex technical concepts into business-friendly language Strong analytical and problem-solving skills with attention to detail Experience in requirements gathering process mapping and documentation Ability to work collaboratively in cross-functional teams and manage multiple priorities Familiarity with Agile methodologies is a plus Bachelor s degree in Business Administration Information Technology or related field preferred Preferred Skills Experience in the insurance or reinsurance industry Knowledge of integration between workflow systems and mainframe applications Familiarity with document management systems and dashboard reporting tools What makes you stand out Adaptable communicator facilitator influencer and problem solver Good relationship skills Proven ability to work on own initiative as well as in a team Ability to multi-task and prioritize time effectively Proven Reinsurance domain knowledge Why join our team We help you be your best through professional development opportunities interesting work and supportive leaders We foster a vibrant and inclusive culture where you can work with talented colleagues to create recent solutions and have impact for colleagues clients and communities Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being a business of NYSE MMC is a leading global risk advisory and reinsurance specialist and broker Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses and With annual revenue of 23 billion and more than 85 000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective For more information visit or follow on and Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment We aim to attract and retain the best people and embrace diversity of age background caste disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex gender sexual orientation or expression skin colour or any other characteristic protected by applicable law Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week Office-based teams will identify at least one anchor day per week on which their full team will be together in person At Guy Carpenter you can be your best We work on challenges that matter with colleagues who help bring out our best Our uniquely collaborative environment will empower you to focus on your personal and professional success learning from top specialists in the re insurance industry and leading you towards a rewarding and impactful career Guy Carpenter a business of Marsh McLennan NYSE MMC is a leading global risk advisory and reinsurance specialist and broker Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses Marsh Guy Carpenter Mercer and Oliver Wyman With annual revenue of 24 billion and more than 90 000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective For more information visit guycarp com or follow on LinkedIn and X Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment We aim to attract and retain the best people and embrace diversity of age background caste disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex gender sexual orientation or expression skin color or any other characteristic protected by applicable law Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week Office-based teams will identify at least one anchor day per week on which their full team will be together in person