- Manage end-to-end ICT hosting service solutions, including:
- Private cloud
- Data center infrastructure
- Backup and storage systems
- Infrastructure-as-a-Service (IaaS) and related services.
- Design and implement scalable, secure, and cost-effective infrastructure solutions.
2.
Service
Delivery
- Ensure timely, scope-aligned delivery of services that meet defined SLAs and quality standards.
- Develop agile and efficient service processes; continuously update documentation and knowledge articles.
- Handle incident escalations and optimize support ticket lead times.
- Participate in and contribute to ICT service delivery projects.
3.
Stakeholder
Engagement
- Coordinate effectively with:
- Internal IT and business units
- External vendors and service providers
- Support the Service Manager and Service Owners in shaping the future strategy for ICT Production Hosting.
4.
Service
Management and Optimization
- Oversee the full lifecycle of ICT hosting services within the CMDB:
- Upgrades, patching, migrations, and decommissioning.
- Ensure proper software license and asset management.
- Monitor performance KPIs and drive continuous service improvements.
- Ensure compliance with baseline security standards and collaborate with the Security Team to address emerging threats.
5. Asset and Risk Management
- Operate hosting services with a focus on cost efficiency and performance optimization.
- Identify operational risks early and implement mitigation strategies for uninterrupted service delivery.
Qualifications and Skills
Required:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 10+ years of experience in ICT hosting services, cloud infrastructure, or similar domains.
- Demonstrated expertise in solution design, delivery, and lifecycle management.
- Strong knowledge of:
- Private/public cloud platforms
- Virtualization technologies (VMware, Hyper-V, etc.)
- Enterprise Data Center operations
- Proven ability to manage stakeholders across technical and business functions.
- Excellent written and verbal communication skills in English.
Preferred:
- Industry certifications such as:
- ITIL
- VMware (VCP)
- Microsoft (e.g., Azure Administrator, MCSA)
- Robust analytical, problem-solving, and risk assessment capabilities.
Key Competencies
- Strong balance of technical expertise and business acumen.
- Ability to collaborate cross-functionally and lead through influence.
- Strong organizational, planning, and project execution skills.
- A customer-centric mindset and the ability to foster a positive team culture.
- Deep understanding and application of ITIL practices in hosting service environments.