Department: Information Technology Location: Hyderabad Description We are seeking a highly skilled Senior ServiceNow Software Engineer to design, develop, and implement solutions on the ServiceNow platform. The ideal candidate will have deep expertise in ServiceNow development, strong problem-solving skills, and experience delivering scalable CSM, ITSM and enterprise workflows.

Experience with Now Assist (Generative AI capabilities in ServiceNow) is a strong plus. A Typical Day In The Life Includes Design and develop solutions on the ServiceNow platform across modules such as ITSM, CSM, and HRSD

Customize ServiceNow applications using JavaScript, Glide APIs, Business Rules, Script Includes, UI Policies, and Flow Designer

Implement integrations with third-party systems using REST/SOAP APIs

Lead the design and development of complex workflows, forms, and catalogs

Collaborate with business stakeholders to gather requirements and translate them into technical solutions

Ensure adherence to ServiceNow best practices, coding standards, and platform governance

Perform code reviews, unit testing, and deployment activities

Troubleshoot and resolve issues in production and non-production environments

Mentor junior developers and provide technical guidance

Support platform upgrades and new feature implementations Basic Qualifications Bachelor’s/ Master degree in Computer Science, Information Technology, or related field

5+ years of hands-on experience with ServiceNow development

Strong expertise in CSM, ITSM module (Incident, Problem, Change, Request Management)

Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting

Experience with ServiceNow Flow Designer, IntegrationHub, and REST APIs

Solid understanding of ServiceNow data model, ACLs, and security concepts





Experience working in Agile/Scrum environments Preferred Qualifications Experience with Now Assist (Generative AI features in ServiceNow)

Hands-on experience with CSM, ITOM and HRSD modules

ServiceNow certifications such as

Certified System Administrator (CSA)

Certified Application Developer (CAD)

Certified Implementation Specialist (CIS)

Experience with AI/ML integrations or automation tools

Knowledge of DevOps practices and CI/CD pipelines Key Skills Strong analytical and problem-solving skills

Excellent communication and stakeholder management

Ability to work independently and in a team environment

Attention to detail and commitment to quality Nice To Have Experience with Now Assist for Virtual Agent, Search, or Code Generation

Knowledge enterprise integrations Jira, Zoom, Outlook Exposure to cloud platforms (AWS, Azure) platforms (AWS, Azure) About Infor Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems.



Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com Our Values At Infor, we strive for an workplace that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.

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📌 Software Engineer (Hyderabad)
🏢 Infor
📍 Hyderabad