Job Title-TIBCO iWAY Support Engineer – L2 Experience 3–8 Years Location : Chennai/Noida Role Summary The TIBCO iWAY L2 Support Engineer is responsible for administration, troubleshooting, monitoring, deployment support, and maintenance of TIBCO iWAY integration environments. The role involves incident resolution, root cause analysis, performance monitoring, and coordination with application, infrastructure, and database teams.

Key Responsibilities Provide L2 support for TIBCO iWAY environments. Monitor and troubleshoot integration interfaces and services. Analyze application, server, and iWAY logs for incidents. Handle P2/P3/P4 incidents and service requests.

Support deployment, migration, and release activities. Perform root cause analysis (RCA) for recurring incidents. Configure and manage adapters, listeners, and channels. Monitor message queues and transaction processing.

Manage SSL certificates and security configurations. Coordinate with application, database, network,



and infrastructure teams. Maintain SOPs, runbooks, and operational documentation. Ensure SLA compliance and production stability.

Participate in change management and release support activities.

Technical

Skills TIBCO iWAY TIBCO iWAY Service Manager iWAY Adapters iWAY Repository Partner Manager Message Routing &

• Transformation Middleware &

• Integration XML, XSD, XPath, XSLT JMS SOAP &

• REST Web Services FTP/SFTP API Integration Operating Systems Linux/Unix Windows Server Monitoring &

• Tools Splunk Dynatrace AppDynamics Nagios ServiceNow Database Knowledge Oracle SQL Server MySQL Required Qualifications 3–8 years of Middleware/Application Support experience. Solid troubleshooting knowledge of TIBCO iWAY.

Experience with incident, change, and problem management. Knowledge of ITIL processes.

📌 Software Engineer (Chennai)
🏢 HCLTech
📍 Chennai