Plan and design B2B CSAT projects define scope with client, build questionnaire, decide analysis approach (breaks/banners) Manage project execution end-to-end timelines, quality, cost discipline, profitability Own client interaction status reporting, expectation setting, issue resolution Lead report writing and presentations translate data into clear, actionable recommendations Track and follow up on billing and collections for assigned projects Spot project risks early and drive corrective action Manage and mentor junior team members allocate work, review output, give feedback.

Hold accountability for project bottom-line (revenue, cost, margin) Requirements End to end Primary research experience is mandatory (Design, Administration & Analysis) Solid in Microsoft excel and PowerPoint (Minimum intermediate level if not advanced) Experience in carrying out stakeholder engagement studies (CSAT, ESAT, DSAT) will be an added advantage.

Solid analytical and quantitative/qualitative research skills Effective communication and storytelling ability to simplify data for client audiences Business understanding sees client's larger business context, not just project scope Customer management handles difficult clients situations, builds long-term relationships Team management and mentoring (basic level delegation,



follow-up, feedback) Stakeholder management comfortable with ambiguity and change Collaboration works well across project teams Planning manages multiple projects/deliverables in parallel
Graduate / Post Graduate
5+ years
• End to end Primary research experience is mandatory (Design, Administration & Analysis) • Robust in Microsoft excel and PowerPoint (Minimum intermediate level if not advanced) • Experience in carrying out stakeholder engagement studies (CSAT, ESAT, DSAT) will be an added advantage.

• Robust analytical and quantitative/qualitative research skills • Effective communication and storytelling — ability to simplify data for client audiences • Business understanding — sees client's larger business context, not just project scope • Customer management — handles difficult client situations, builds long-term relationships • Team management and mentoring (basic level — delegation, follow-up, feedback) • Stakeholder management — comfortable with ambiguity and change • Collaboration — works well across project teams • Planning — manages multiple projects/deliverables in parallel

Required Skill Profession

Other General

📌 Associate Director Research Bengaluru
🏢 FEEDBACK Business Insights
📍 Bengaluru