We use cookies for the best user experience on our website including to personalize content offerings to provide social media features and to analyze traffic By clicking Accept All Cookies you agree to our use of cookies You can also manage your cookies by clicking on the Cookie Preferences and selecting the categories you would like to accept For more information on how we use cookies please visit our and Modify Cookie Preferences Reject All Cookies Accept All Cookies SME - AWS Security Cloud Security India SME - AWS Security Cloud Security Job Summary The Subject Matter Expert in Support Operations plays a crucial role in ensuring timely resolution of escalations and incidents adhering to quality standards and service level agreements SLAs This position is instrumental in enhancing customer satisfaction through effective communication mentoring and active involvement in operational processes while leveraging expertise in AWS Security and Cisco ASA Key Responsibilities 1 Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Utilizing Aws Security And Cisco Asa Adhering To Agreed Slas And Quality Norms 2 Mentor Team Members And Administrators While Preparing Standard Operating Procedures Sops And Maintaining Comprehensive Documentation Ensuring Knowledge Sharing And Operational Efficiency 3 Validate Change Order Implementation Plans And Human Error Compliance Actively Participating In Capacity Planning To Support Operational Scalability 4 Facilitate Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings Understanding And Addressing Concerns Related To Aws Security And Cisco Asa 5 Conduct Thorough Validations Of Analyses Including Root Cause Analysis And Trend Analysis And Produce Reports To Support Performance Improvement Initiatives For Key Business Stakeholders Skill Requirements 1 Expertise In Aws Security And Cisco Asa 2 Strong Understanding Of Incident Management And Escalation Processes 3 Proficient In Developing Sops And Documentation Practices 4 Excellent Communication And Presentation Skills To Liaise With Stakeholders 5 Ability To Perform Root Cause And Trend Analysis Other Requirements 1 Aws Certified Security i Specialty Optional But Valuable 2 Cisco Certified Network Associate Ccna Security Optional But Valuable Information at a Glance Why HCLTech At HCLTech you ll supercharge your potential You ll find your career And you ll find your spark All at a place that knows that helping its customers stay on top starts by putting its people first HCLTech is a global technology company home to more than 226 300 people across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail and CPG and Public Services Consolidated revenues as of 12 months ending December 2025 totaled 14 5 billion 23 Benefits At HCLTech we believe in empowering our employees with comprehensive benefits that support their skilled growth and enhance their well-being When you sign up for a career with us you gain access to https rmkcdn successfactors com 147eb21f a701dca9-f32d-4fc9-9447-6 svg Industry-benchmarked compensation https rmkcdn successfactors com 147eb21f b0c54381-ddcc-4a33-9b35-9 svg Best-in-class healthcare benefits https rmkcdn successfactors com 147eb21f b73027be-7aae-4d36-a090-4 svg Personal time off https rmkcdn successfactors com 147eb21f d5b4fdfd-2e99-4e26-9878-9 svg Maternity and paternity perks https rmkcdn successfactors com 147eb21f 3d42b0fc-4652-435a-9ece-c svg Access to skills higher education programs resources https rmkcdn successfactors com 147eb21f aeddeaf2-9e25-4584-ad11-d svg Discounts on products and services via Benefit Box https rmkcdn successfactors com 147eb21f a9609a3b-2700-4b3c-9d90-a svg Participate in CSR programs and live life with a purpose https rmkcdn successfactors com 147eb21f c6e33851-710f-4634-bd69-f svg Opportunities to grow and advance your career Note The benefits listed above vary depending on the nature of your employment and the country where you work Some benefits may be available in some countries but not in all Copyright 2025 HCL Technologies Limited x Cookie Consent Manager When you visit any website it may store or retrieve information on your browser mostly in the form of cookies Because we respect your right to privacy you can choose not to allow some types of cookies However blocking some types of cookies may impact your experience of the site and the services we are able to offer Required Cookies These cookies are required to use this website and can t be turned off Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies which are all required to enable the 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📌 Sme - Aws Security, Cloud Security (India)
🏢 HCLTech
📍 India