SME and Specialist Quality (Indore)

SME and Specialist Quality (Indore)

31 Jul
|
Sagility India
|
Indore

31 Jul

Sagility India

Indore

Roles and Responsibilities

- Manage a team of quality analysts to ensure adherence to quality standards and KPIs.

- Conduct regular audits and assessments to identify areas for improvement in processes and procedures.

- Develop and implement effective training programs to enhance customer service skills among team members.

- Collaborate with other departments (e.g., operations, recruitment) to resolve issues related to call handling, shrinkage, attrition, AHT, CSAT, etc.

- Analyze data reports to track performance metrics such as first-call resolution rate, average handle time, etc.

Interested - whatsapp - (phone hidden)

📌 SME and Specialist Quality (Indore)
🏢 Sagility India
📍 Indore

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