Job Role: Team Leader . Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. . Collaborating with fulfilment teams to ensure best in class conversion ratios. . Ensure availability of trained manpower to maintain production at 100% capacity. . Meet cost to income ratios as determined by Score card. . Adherence to Standards of Performance. .
Meeting Customer
Satisfaction index as measured through NPS surveys.
Job Requirements: . Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. . People management skill essential. .
Experience in working in a tele-sales or relationship management in BFSI preferred. . Certified in AMFI/IRDA. . Positive listening skills and strong communication abilities. . Team Player.
📌 Sky VRM - Team Leader-Sky Channel-VRM - Support (Thane)
🏢 Kotak Mahindra Bank
📍 Thane
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