What Youll Do

- Work with development teams to troubleshoot and resolve issues, minimizing customer impact.
- Develop and maintain automated runbooks to manage issues proactively.
- Apply engineering principles and automation to enhance our operating environments.
- Monitor and improve the reliability and performance of applications on the Guidewire Cloud Platform.
- Use your software engineering expertise to optimize systems and reduce manual toil.
- Document incidents and develop processes to prevent future occurrences.
- Stay current with industry trends, tools, and best practices in site reliability engineering.
- Foster a culture of innovation, learning, and continuous improvement.
- Participate in on-call rotations to ensure the availability and reliability of our services.

What Youll Bring

- Experience as an SRE or similar role, with a focus on improving system reliability.
- Solid problem-solving skills and the ability to analyze complex systems and devise effective solutions.
- Effective collaboration and communication skills to work cross-functionally and document processes clearly.
- Experience with automation, monitoring, and performance optimization tools and techniques.




- Commitment to maximizing uptime, scalability, and delivering an exceptional end-user experience.
- Passion for technology and a desire to continuously learn and grow your skills.
- Alignment with Guidewires mission to leverage technology to help protect and support others.

Required Skills:

- Experience with designing and implementing SLIs, SLOs, and Error Budgets
- Familiarity with application performance monitoring (APM) and telemetry tools to maintain expected service levels for applications
- Proficiency with Linux system administration and the ability to program/script using Python, Go, Java, shell, or equivalent
- Experience troubleshooting and debugging distributed systems on cloud infrastructure
- Experience with CICD pipelines within K8S and legacy ecosystems
- Experience creating monitors, dashboards, and synthetic transactions in monitoring tools like Datadog
- Experience deploying and managing scalable infrastructure within AWS and Kubernetes ecosystems using Terraform and other cloud-native approaches

📌 Site Reliability Engineer II - Guidewire Cloud Platform (Application) (Bengaluru)
🏢 Guidewire Software
📍 Bengaluru