Job Title: Senior Full Stack Application Support Lead

Overview

We are looking for an experienced Senior Full Stack Application Support Lead to manage and support business-critical web applications.

This role is primarily focused on Application Support, Production Support, Issue Resolution, Root Cause Analysis (RCA), Performance Optimization, and Technical Leadership while leveraging strong Full Stack development expertise.

The ideal candidate should have extensive experience with Node.js, React.js, API Integrations, and MySQL, along with the ability to lead a support team, troubleshoot complex production issues, coordinate with development teams, and ensure high application availability and performance.

Engagement Details

- Role Type: Full-time Consultant
- Work Mode: Remote
- Working Hours: 2:00 PM - 10:00 PM IST

Key Responsibilities

- Lead and mentor the Application Support team for multiple business-critical applications.
- Provide end-to-end production support and ensure high system availability.
- Troubleshoot application issues and support the team in identifying, investigating, and resolving production defects.
- Perform Root Cause Analysis (RCA) for recurring production issues and implement permanent solutions.
- Monitor application health, performance, and stability across environments.
- Fine-tune applications and optimize system performance without impacting existing functionalities.
- Work closely with Development, QA, DevOps, and Business teams to resolve production incidents within SLA timelines.
- Support and maintain applications built using Node.js and React.js.
- Manage and troubleshoot REST APIs and multiple third-party API integrations.
- Analyze application logs, database queries, and server performance to identify bottlenecks.
- Write SQL queries to troubleshoot production data issues in MySQL databases.
- Coordinate production deployments and support post-release activities.
- Ensure seamless integration between multiple applications and external systems.
- Maintain technical documentation, incident reports, RCA documents,



and knowledge base articles.
- Participate in on-call support and critical production issue management whenever required.

Must-Have Skills

- 10+ years of total IT experience.
- 6+ years of experience supporting and developing Full Stack applications.
- Solid hands-on experience with:
- Node.js
- React.js
- JavaScript / TypeScript
- REST APIs
- API Integrations
- Strong experience with:
- MySQL
- Database troubleshooting and query optimization
- Experience troubleshooting production issues in enterprise applications.
- Strong understanding of:
- Application architecture
- Client-Server architecture
- API integrations
- Authentication and Authorization (JWT/OAuth)
- Experience performing:
- Root Cause Analysis (RCA)
- Performance tuning
- Production debugging
- Incident Management
- Knowledge of logging, monitoring, and application performance analysis.
- Experience with Git and version control systems.
- Excellent analytical and problem-solving skills.

Nice-to-Have Skills :

- Experience with NestJS or Express.js.
- Knowledge of MongoDB or Redis.
- Familiarity with Docker and Kubernetes.
- Experience working with CI/CD pipelines.
- Knowledge of cloud platforms (Azure, AWS, or GCP).
- Experience using monitoring and observability tools.
- ITIL/Application Support process knowledge is an added advantage.

Soft Skills :

- Strong leadership and team management skills.
- Excellent communication and stakeholder management.
- Ability to manage multiple production incidents simultaneously.
- Strong ownership and accountability.
- Excellent troubleshooting and analytical mindset.
- Ability to work independently in a fast-paced production support environment.
- Proactive approach toward issue prevention and continuous improvement.

Preferred Candidate Profile :

- Experience leading an Application Support or Production Support team.
- Strong background supporting enterprise web applications.
- Ability to work closely with development teams to deliver long-term solutions rather than temporary fixes.
- Passion for maintaining highly available, stable, and scalable applications while continuously improving system performance.

📌 SipraHub - Senior Full Stack Application Support Lead (India)
🏢 Siprahub
📍 India