Siebel CRM Support Engineer (L2)

Experience: 2–6 Years

Location: Gurgaon

Qualification: B.E./B.Tech/MCA

Job Summary

We are seeking a skilled Siebel CRM Support Engineer (L2) to provide production support for Oracle Siebel CRM applications. The ideal candidate will have hands-on experience in incident management, troubleshooting, application support, and production monitoring. The role requires close collaboration with business users and technical teams to ensure high application availability and timely issue resolution.

Key Responsibilities

- Provide Level 2 (L2) production support for Oracle Siebel CRM applications.
- Analyze, troubleshoot, and resolve production incidents, service requests, and application defects within SLA.
- Monitor application health, system performance, interfaces, and batch jobs.
- Perform Root Cause Analysis (RCA) for recurring issues and implement preventive measures.
- Coordinate with business users to understand issues and provide timely resolutions.
- Work with development, QA, database, and infrastructure teams to resolve complex production problems.
- Execute production deployments, patch validations, and post-release verification.
- Support data fixes and perform SQL queries for troubleshooting and validation.
- Maintain incident records, knowledge base articles, and operational documentation.
- Participate in on-call support and rotational shifts when required.
- Follow ITIL processes for Incident, Problem, Change, and Release Management.

Required Technical Skills




- 2–6 years of experience in Oracle Siebel CRM production support.
- Strong knowledge of Siebel CRM architecture and components.
- Experience with:
- Siebel Tools
- Siebel Web Client / Open UI
- Siebel Workflow
- Assignment Manager
- Enterprise Integration Manager (EIM)
- Enterprise Application Integration (EAI)
- Good understanding of Siebel Business Components, Business Objects, Applets, Views, and Workflows.
- Hands-on experience with Oracle Database and SQL.
- Working knowledge of Unix/Linux environments.
- Experience with log analysis, debugging, and performance monitoring.
- Familiarity with ticketing tools such as ServiceNow, Jira, or Remedy.
- Knowledge of ITIL support processes.

Preferred Skills
- Experience in Telecom, BFSI, Healthcare, or Insurance domains.
- Exposure to REST/SOAP Web Services and API integrations.
- Understanding of batch processing and interface monitoring.
- Good analytical and problem-solving skills.
- Robust verbal and written communication skills.
- Ability to work in a 24×7 production support setting.

Qualifications
- B.E./B.Tech/MCA in Computer Science, Information Technology, or a related field.
- Oracle Siebel CRM certifications are an added advantage.

Keywords Oracle Siebel CRM, Siebel Support, L2 Support, Production Support, Siebel Tools, Open UI, EAI, EIM, Workflow, Assignment Manager, Oracle SQL, Unix, Linux, Incident Management, RCA, ITIL, ServiceNow, Jira, Remedy, CRM Support.

Pay: ₹50,000.00 - ₹70,000.00 per hour

Work Location: In person

📌 Siebel CRM support role (Gurugram)
🏢 Tenet Computer And Communication Pvt.Ltd
📍 Gurugram