Role Summary: We are looking for an experienced and rapid-paced Shift Incharge to lead night operations at our Mahesh Nagar dark store. You will be responsible for ensuring seamless order fulfillment, maintaining strict delivery SLAs, and managing the on-ground store team and inbound partners during the night shift.
Key Responsibilities: Operations Management: Oversee end-to-end dark store operations during the night shift, ensuring 100% order fulfillment within the 10-minute delivery SLA.
Team Supervision: Manage and motivate a team of pickers, packers, and delivery partners to ensure high productivity and minimal errors. Inventory & Stock: Supervise night-time stock inwarding, conduct regular inventory checks, and minimize stock discrepancies/wastage. Dispatch & Logistics: Coordinate with delivery partners to ensure smooth dispatch and zero order delays.
Issue Resolution:
Act as the first point of contact for operational bottlenecks and issues, or tech glitches during the shift.
Store Hygiene: Maintain safety, cleanliness, and operational standards within the dark store.
Requirements & Eligibility: Mandatory Experience: Must have prior experience working as a Shift Incharge or Store Manager in Quick Commerce operations.
Preferred Background: Ex-employees from Blinkit, Zepto, Swiggy Instamart, or Flipkart Minutes will be given top priority. Comfortable working exclusively in the night shift. Strong leadership skills with the ability to handle high-pressure, fast-paced environments. Basic computer and tech-savviness for managing inventory dashboards.