Role : SERVICENOW SENIOR ARCHITECT

PERMANENT POSITION

We are looking for a highly experienced ServiceNow Senior Architect to lead enterprise-wide ServiceNow architecture, platform governance, and solution delivery.

EXPERIENCE: 10 Years (Min. 7 Years on ServiceNow)

WORK MODEL: Hybrid

EMPLOYMENT TYPE: Permanent

KEY RESPONSIBILITIES:

- Define enterprise ServiceNow architecture and technical roadmap.
- Serve as the design authority for platform customizations, integrations, and enhancements.
- Govern platform standards, development guidelines, and upgrade-protected design practices.
- Review and approve technical designs and implementation approaches.
- Lead architectural discussions across multiple ServiceNow engagements.
- Conduct platform health assessments covering security, scalability, and performance.
- Guide implementation teams through solution design, development, testing, and deployment.
- Mentor architects, developers, and technical leads.
- Collaborate with executive stakeholders and business leaders.
- Ensure compliance with ServiceNow best practices and governance frameworks.

TECHNICAL SKILLS:

- ServiceNow Architecture, IntegrationHub, CSM, ITSM, JavaScript, HRSD, CMDB, REST APIs,



ITOM, CSDM, SOAP APIs, ITAM, Flow Designer, Platform Governance, Custom Applications, and Enterprise Integrations.

REQUIRED SKILLS & EXPERIENCE:

- 10 years of IT experience with 7 years on ServiceNow.
- Proven experience leading enterprise ServiceNow implementations.
- Strong expertise in ITSM.
- Experience with CSM, HRSD, ITOM, ITAM, or Custom Applications.
- Strong knowledge of JavaScript, Flow Designer, IntegrationHub, CMDB, CSDM, MID Server, REST APIs, and SOAP APIs.
- Experience designing enterprise-scale ServiceNow architecture.
- Excellent leadership, stakeholder management, and mentoring skills.

CERTIFICATIONS:

- ServiceNow CSA
- CIS - ITSM
- ServiceNow Certified Technical Architect (CTA)

EDUCATION:

Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related discipline.

ROLE NOTE:

This is a senior technical leadership role requiring hands-on architectural expertise, platform governance, enterprise solution design, and mentorship across multiple ServiceNow implementations.

📌 ServiceNow Senior Architect - ITSM/CSDM (India)
🏢 One stop shop advisory services (ossas)
📍 India