- Oversee the development, implementation, and maintenance of the ServiceNow platform.
- Collaborate with stakeholders to gather requirements and design effective solutions.
- Drive the configuration and customization of ServiceNow modules including Incident Management, Change Management, Problem Management, and others.
- Ensure seamless integration with other IT systems and tools.
- Lead and mentor a team of ServiceNow developers and administrators.
- Monitor system performance, troubleshoot issues, and optimize functionalities.
- Develop and implement best practices, standards, and governance for ServiceNow processes.
- Stay updated with current and emerging ServiceNow features and functionalities.
- Provide technical guidance and support during critical incidents and outages.
- Prepare and present reports on platform usage, performance, and improvement areas.
Qualifications
- 5 - 8 years of experience working with ServiceNow.
- Proven experience in leading and managing a ServiceNow platform.
- Robust understanding of IT Service Management (ITSM) and ITIL frameworks.
- Experience with ServiceNow scripting, customizations, and integrations.
- Exceptional communication and interpersonal skills.
- Ability to work effectively with cross-functional teams and manage multiple priorities.
- ServiceNow certifications like Certified System Administrator, Certified Implementation Specialist, or equivalent are preferred.
Skills
- ServiceNow
- IT Service Management (ITSM)
- ITIL
- JavaScript
- REST/SOAP APIs
- HTML/CSS
- ServiceNow Scripting
- Agile Methodologies
- Stakeholder Management, Risk management, Communication Management
- Managing a team or 8-10 engineers.
Relevant
Experience
5-8
Mandatory skills
- ServiceNow
- Proficiency in integrations
- Platform capabilities
- IT Service Management (ITSM)
- ITIL Total Experience (Ex. 5-7 Years)