Job Title: ServiceNow Now Assist Engineer – Architect II

Experience: 8+ Years

Location: Bangalore / Chennai

Employment Type: Full time

About the Role

We are seeking an experienced ServiceNow Now Assist Engineer – Architect II to lead the design, implementation, and optimization of AI-powered experiences across the ServiceNow platform. This role focuses on Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), Business Continuity Management (BCM), Privacy, Enterprise Risk, and Security Operations.

The ideal candidate will combine expertise in ServiceNow platform engineering, Generative AI, Now Assist, AI Agents, Agentic Workflows, workflow automation, and enterprise governance to deliver intelligent, secure, and compliant business solutions. You will collaborate with business, security, compliance, and IT stakeholders to drive AI-enabled automation while ensuring governance, explainability, and regulatory compliance.

Key Responsibilities

AI Solution Engineering

Design, develop, and implement ServiceNow Now Assist capabilities across enterprise risk and compliance modules.

Configure and optimize AI Agents and Agentic Workflows to automate governance, compliance, and operational processes.

Build intelligent conversational experiences using Now Assist Panel, Virtual Agent, and Generative AI capabilities.

Design AI-powered knowledge assistance, summarization, recommendation engines, and workflow automation.

Implement AI guardrails and governance policies to ensure responsible and compliant AI adoption.

Continuously evaluate emerging AI capabilities within the ServiceNow ecosystem and recommend innovative solutions.

ServiceNow Platform Development

Design, configure, and customize ServiceNow applications using platform-native capabilities.

Develop scalable and reusable components aligned with enterprise development standards.

Build and maintain custom applications, workflows, business rules, client scripts, UI policies, Script Includes, Flow Designer workflows, and integrations.

Leverage SDK-based development and source-controlled development practices.

Ensure high-quality, maintainable, and secure ServiceNow solutions.

Integrated Risk Management (IRM) & GRC

Implement and support ServiceNow Integrated Risk Management (IRM) modules.

Configure and enhance solutions for:

Enterprise Risk Management

Governance, Risk & Compliance (GRC)

Policy & Compliance

Audit Management

Vendor Risk Management

Operational Risk

Privacy Management

Business Continuity Management (BCM)

Automate compliance workflows, assessments, policy lifecycle management, and risk reporting.





Improve governance processes through intelligent automation and AI-driven recommendations.

Workflow Automation

Design and implement enterprise workflow automation using:

Flow Designer

Integration Hub

AI Agents

Agentic Workflows

Virtual Agent

Automate manual processes while maintaining governance and auditability.

Optimize workflows to improve operational efficiency and user experience.

Generative AI & Intelligent Automation

Implement GenAI-powered solutions within the ServiceNow ecosystem.

Configure AI-assisted content generation, summarization, incident analysis, policy recommendations, and knowledge management.

Build intelligent assistants that improve employee productivity and compliance operations.

Ensure AI outputs are explainable, secure, and compliant with enterprise policies.

System Integration

Design and develop integrations between ServiceNow and enterprise applications.

Develop REST and SOAP API integrations.

Configure Integration Hub spokes and third-party connectors.

Integrate ServiceNow with identity providers, security platforms, cloud services, and enterprise applications.

Ensure secure and reliable data exchange across integrated systems.

Architecture & Technical Leadership

Define solution architecture and technical design for enterprise ServiceNow implementations.

Develop architecture documentation, solution blueprints, and implementation standards.

Participate in architecture reviews and governance boards.

Recommend platform enhancements and modernization strategies.

Mentor developers and engineers on ServiceNow and AI best practices.

Security & Compliance

Ensure ServiceNow solutions comply with enterprise governance and regulatory standards.

Implement secure-by-design principles across AI-enabled workflows.

Configure role-based access control (RBAC), data protection, and audit controls.

Support internal and external compliance audits.

Establish governance processes for AI usage, explainability, and human oversight.

Performance & Platform Optimization

Monitor and optimize ServiceNow platform performance.

Identify bottlenecks and implement scalability improvements.

Improve system reliability, availability, and maintainability.

Support upgrades, patches,



and platform modernization initiatives.

Collaboration & Stakeholder Engagement

Partner with

Risk Management Teams

Compliance Teams

Information Security

Privacy Teams

Business Continuity Teams

Enterprise Architects

Product Owners

Business Stakeholders

Translate business requirements into scalable technical solutions.

Present architecture, AI capabilities, and technical recommendations to technical and non-technical audiences.

Required Qualifications

Experience

8+ years of experience in ServiceNow development, platform engineering, or solution architecture.

Strong experience implementing enterprise ServiceNow solutions.

Experience working with AI-powered automation and workflow orchestration.

Technical Skills

ServiceNow

Hands-on expertise with:

ServiceNow Platform

Now Assist

Flow Designer

Integration Hub

Virtual Agent

AI Agents

Agentic Workflows

Service Catalog

Business Rules

Script Includes

Client Scripts

UI Policies

ACLs

Service Portal / Employee Center

IRM & GRC

Experience implementing

Integrated Risk Management (IRM)

Governance, Risk & Compliance (GRC)

Enterprise Risk Management

Policy & Compliance

Audit Management

Vendor Risk Management

Privacy Management

Business Continuity Management (BCM)

Operational Risk

Generative AI

Experience with

ServiceNow Now Assist

Generative AI

AI-powered workflow automation

Conversational AI

Intelligent document summarization

AI governance

Responsible AI principles

Integration

Experience with

REST APIs

SOAP APIs

Integration Hub

JSON

XML

OAuth

Web Services

Development

Knowledge of

JavaScript

ServiceNow Scripting

Source Control

SDK-based Development

Git

Preferred Qualifications

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

ServiceNow Certified Implementation Specialist – IRM/GRC

ServiceNow Certified Application Specialist

Experience implementing ServiceNow Now Assist solutions.

Exposure to AI governance and responsible AI frameworks.

Experience working in Banking, Financial Services, Healthcare, or other regulated industries.

Knowledge of Agile, Scrum, and DevSecOps methodologies.

Soft Skills

Excellent communication and stakeholder management skills.

Strong analytical and problem-solving abilities.

Ability to explain AI concepts to technical and non-technical audiences.

Strong collaboration across risk, compliance, security, and IT teams.

Passion for innovation, automation, and continuous improvement.

Ability to lead architecture discussions and mentor engineering teams.

📌 ServiceNow Now Assist Engineer – Architect II (Bengaluru)
🏢 IntraEdge
📍 Bengaluru