Key Responsibilities :

- Design, develop, and implement ServiceNow HR Service Delivery (HRSD) solutions.
- Configure and customize HRSD modules, including HR Case Management, Lifecycle Events, Agent Workspace, Employee Center, Employee Document Management, and Virtual Agent.
- Develop integrations using Integration Hub and HRSD spokes such as Adobe Sign and SAP SuccessFactors.
- Integrate ServiceNow HRSD with enterprise HR platforms such as Workday, SAP SuccessFactors, and other HCM systems.
- Configure notifications, surveys, reports, dashboards, and HR workflows.
- Prepare solution architecture, technical designs, and proof of concepts (PoCs).
- Conduct code reviews and ensure adherence to ServiceNow development best practices.
- Gather business requirements and lead client workshops to define HRSD solutions.
- Create workshop presentations, HRSD workbooks, and solution documentation.
- Mentor junior developers and collaborate with cross-functional teams to deliver high-quality solutions.

Required Skills :

- 5-10 years of experience with ServiceNow, including 5+ years in ServiceNow HRSD.
- Robust expertise in :
- HR Case Management

2.





Lifecycle

Events

3.

Agent

Workspace

4.

Employee Center

Portal

5.

Employee Document

Management

6.

Virtual

Agent

7.

Integration

Hub

- HRSD Spokes (Adobe, SAP SuccessFactors, etc.)
- Experience integrating ServiceNow with Workday, SAP SuccessFactors, or other HCM platforms.
- Strong knowledge of ServiceNow platform development, scripting, and workflow automation.
- Experience in solution design, architecture, and technical consulting.
- Strong client-facing, requirement gathering, and stakeholder management skills.
- Experience leading client workshops and translating HR business processes into ServiceNow HRSD solutions.

Preferred Skills :

- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist - HRSD (CIS-HR).
- Experience with ServiceNow IntegrationHub, Flow Designer, and REST/SOAP APIs.
- Knowledge of Agile/Scrum methodologies and DevOps practices.
- Excellent communication, leadership, and mentoring skills.

📌 ServiceNow HRSD Developer (India)
🏢 DigiHelic
📍 India