Job Summary:Seeking an experienced ServiceNow ITOM Developer to design, implement, and optimize IT Operations Management (ITOM) solutions. Key focus areas include Discovery, Service Mapping, Event Management, and Orchestration.
Responsibilities:
- Configure and customize ITOM modules and workflows.
- Develop integrations using APIs, MID servers, and other tools.
- Optimize CMDB for accurate asset and service data.
- Troubleshoot ITOM configurations and ensure system performance.
- Collaborate with stakeholders to align ITOM solutions with business needs.
Qualifications:
- Bachelor's degree in IT or related field.
- 5+ years of total experience with 2+ years of ServiceNow ITOM experience (Discovery, Service Mapping, Event Management).
- Proficient in scripting (JavaScript, PowerShell, Python).
- Robust knowledge of ITIL, APIs (REST/SOAP), and IT infrastructure.
Key Skills:
- ITOM module configuration and CMDB optimization.
- Integration development and API usage.
- Troubleshooting and performance tuning.