Dear Candidate,

Greetings from TATA Consultancy Services!!

Thank you for expressing your interest in exploring a career possibility with the TCS Family.

Hiring For:- ServiceNow ITAM (SAM/HAM)

Location: Hyderabad

Experience: 5 to 13yrs a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

Key Responsibilities

- Implement and configure ServiceNow SAM Pro and HAM Pro modules.
- Manage software license compliance, normalization, reconciliation, and optimization.
- Configure software models, license metrics, publishers, and entitlements.
- Implement hardware asset lifecycle processes including procurement, deployment, transfer, refresh, and disposal.
- Integrate ServiceNow ITAM with discovery tools, SCCM, Intune, JAMF, Flexera, Snow, and other asset sources.
- Configure and maintain CMDB , asset repositories, and related workflows.
- Develop and customize ServiceNow applications using:
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- Flow Designer
- IntegrationHub
- Build reports, dashboards, and KPIs for asset governance.
- Collaborate with IT,



Procurement, Finance, Security, and Audit teams.
- Support software audits and compliance reviews.
- Perform data analysis, cleansing, and reconciliation activities.
- Participate in platform upgrades, enhancements, and best practice implementations.

Required Skills

ServiceNow

- Robust experience in:
- ITAM (SAM Pro & HAM Pro)
- CMDB
- Discovery
- Service Catalog
- Incident & Change Management
- Flow Designer
- Integration Hub

Software Asset Management (SAM)
- Software normalization and reconciliation.
- License management and compliance.
- Publisher packs configuration.
- SaaS License Management.
- Microsoft, Oracle, Adobe, IBM licensing knowledge.

Hardware Asset Management (HAM)
- Asset lifecycle management.
- Stockroom and inventory management.
- Asset contracts and procurement processes.
- Asset tracking and disposal workflows.

Technical Skills
- JavaScript
- REST/SOAP APIs
- ServiceNow Scripting
- Integration development
- SQL knowledge (preferred)

📌 ServiceNow ITAM (SAM/HAM) (India)
🏢 Tata Consultancy Services
📍 India