- Develop new ServiceNow workflows and automation from business requirements and/or technical design documents
- Integrate systems to support workflow automation
- Leverage AI tools and technologies to integrate with ServiceNow platform data
- Develop and manage platform code, user interface, and third-party integration components
- Build data flows via ETL and proper data modeling
- Maintain consistent delivery of application solutions throughout the product suite by following development standards and the architecture framework
- Work with stakeholders to design scalable solutions that meet business requirements and can be easily maintained
- Recognize and report issues before they adversely impact the testing schedule and projects
- Coordinate/facilitate load testing and performance testing activities for our platform
- Develop necessary development documentation as needed (e.g. technical design, developer notes, etc.)
- Participate in daily operations of ServiceNow team Qualifications/Skills Required - Bachelor's degree in computer science or related field
- Minimum 8 years of ServiceNow development experience
- 8+ years of JavaScript development experience
- 8+ years of Web technology experience (REST, Web Services, XML, Ajax, Python)
- 3+ years of SQL and database experience
- Experience with the Human Resources Service Delivery (HRSD) module - Experience with Source Control Software – GitHub
- Experience using AI tools and technologies
- Experience with the SDLC including Requirements Analysis, Design, Installation, Development, Testing (application code and user acceptance), and Deployment
- Strong technical documentation skills
- Strong communication skills with a cooperative approach - Attention to detail and strong ownership of work - ITIL Certification is a plus