Job Summary :

We are looking for a skilled ServiceNow Developer to design, develop, customize, and maintain ServiceNow applications that support enterprise IT operations and business processes. The ideal candidate will have hands-on experience in ServiceNow development, workflow automation, ITSM implementation, and system integrations. You will work closely with business stakeholders and technical teams to deliver scalable, secure, and high-quality ServiceNow solutions.

Key Responsibilities :

ServiceNow Development :

- Develop, customize, and maintain applications on the ServiceNow platform.
- Configure Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
- Build and customize forms, tables, catalogs, and portals based on business requirements.
- Develop reusable components and ensure adherence to ServiceNow development best practices.

ITSM Implementation :

- Configure and enhance ServiceNow ITSM modules, including :

1.

Incident

Management

2.

Problem

Management

3.

Change

Management

4.

Request

Management

5.

Knowledge

Management

6.

Service

Catalog

- Configure SLAs, notifications, approvals, and workflow automation.

Workflow Automation & Integrations :

- Design and develop workflows using Flow Designer and Workflow Editor.
- Develop and support REST and SOAP API integrations with enterprise applications.
- Integrate ServiceNow with third-party systems such as Active Directory, Azure AD, Jira, SAP, and cloud platforms.




- Support IntegrationHub and MID Server integrations where applicable.

Platform Support & Maintenance :

- Troubleshoot and resolve application, workflow, and platform-related issues.
- Support platform upgrades, patching, deployments, and release management.
- Monitor platform performance and recommend improvements for scalability and reliability.
- Ensure platform security, compliance, and governance standards are maintained.

Collaboration & Documentation :

- Collaborate with business stakeholders to gather and analyze requirements.
- Work closely with Solution Architects, Administrators, QA teams, and Project Managers throughout the development lifecycle.
- Participate in Agile ceremonies, sprint planning, code reviews, and technical discussions.
- Prepare technical documentation, deployment guides, and user documentation.

Required Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-8 years of hands-on experience in ServiceNow development.
- Solid experience with JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer.
- Hands-on experience implementing and customizing ServiceNow ITSM modules.
- Experience with REST/SOAP APIs and third-party integrations.
- Good understanding of ServiceNow platform architecture and development best practices.
- Experience working in Agile/Scrum environments.
- Strong analytical, troubleshooting, and problem-solving skills.

📌 ServiceNow Developer - ITSM Module (India)
🏢 Avom Consultants
📍 India