:

We are looking for an experienced ServiceNow Developer / Consultant / Architect with expertise in designing, developing, implementing, and supporting enterprise ServiceNow solutions.

The ideal candidate should have hands-on experience across advanced ServiceNow modules such as ITOM, ITAM, GRC/IRM, SecOps, HRSD, and CSM, along with a robust understanding of the Now Platform architecture, integrations, and automation capabilities.

You will work closely with business stakeholders and technical teams to deliver scalable, secure, and high-performing ServiceNow solutions that drive digital transformation.

Key Responsibilities :

- Design, develop, configure, and implement ServiceNow solutions based on business requirements.
- Customize and extend the ServiceNow platform using best practices and platform capabilities.
- Implement and support modules including ITOM, ITAM, GRC/IRM, SecOps, HRSD, CSM, and Service Catalog.
- Configure workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and ACLs.
- Develop custom applications using App Engine Studio and the Now Platform.
- Configure and maintain CMDB, Discovery, Service Mapping, and Event Management.
- Design and develop integrations using REST APIs, SOAP APIs, MID Server, IntegrationHub, and web services.
- Implement automation solutions to improve operational efficiency and service delivery.
- Participate in ServiceNow implementation, migration, upgrade, and enhancement projects.
- Gather business requirements and prepare functional and technical design documentation.




- Perform code reviews and ensure adherence to ServiceNow development standards.
- Troubleshoot platform issues and provide L2/L3 production support.
- Optimize platform performance, security, scalability, and governance.
- Support testing activities including unit testing, system integration testing, and UAT.
- Collaborate with cross-functional teams, project managers, and business stakeholders throughout the project lifecycle.
- Mentor junior developers and provide technical guidance during solution delivery.
- Stay updated with the latest ServiceNow releases and recommend platform improvements.

Preferred Skills :

- Experience with ServiceNow implementation and digital transformation projects.
- Knowledge of Service Portal and Employee Center customization.
- Experience integrating ServiceNow with third-party enterprise applications.
- Familiarity with cloud platforms such as AWS, Azure, or GCP.
- Understanding of ITIL processes, ITSM practices, and governance frameworks.
- Experience with DevOps and CI/CD for ServiceNow deployments.
- ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist certifications are an added advantage.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
- 5-10 years of experience in ServiceNow development, consulting, or solution architecture.
- Minimum 4+ years of hands-on ServiceNow development experience with advanced modules beyond ITSM.

📌 ServiceNow Developer (India)
🏢 Infosys
📍 India