Position Name : ServiceNow Architect

Location : Bangalore

Work Mode : Hybrid

Experience : 9+ years

Notice Period : Immediate to Max 15 days

Notice Period : Immediate to Max 15 days

Mandatory Skills : ServiceNow Architecture, ITSM, CMDB

:

As a ServiceNow Architect, you will serve as the technical authority and strategic advisor for enterprise-wide ServiceNow implementations. You will lead complex solution designs, architect transformative platforms, and provide expert guidance to cross-functional teams. This role requires deep technical expertise combined with business acumen to deliver exceptional value through the ServiceNow platform for our real estate customers.

Certification as a Certified Master Architect (CMA) is highly desirable. As an Architect you will be responsible for:

- Design and oversee enterprise-scale ServiceNow architectural solutions that align with business objectives and technology roadmaps; collaborate with project management, business analysts, and development teams to ensure successful solution delivery.
- Lead technical discovery sessions with stakeholders to translate business requirements into comprehensive solution architectures.
- Partner with business stakeholders, project managers, and vendor teams to translate business requirements into technical specifications. Communicate complex technical concepts to non-technical audiences and provide technical expertise during client presentations.
- Develop and maintain architectural standards, patterns, and governance frameworks for ServiceNow implementations.
- Design and oversee integrations between ServiceNow modules and other systems.
- Provide technical leadership and mentorship to development teams throughout the solution lifecycle; act as the escalation point for complex technical challenges.
- Establish and enforce ServiceNow development standards, coding best practices,



and change management procedures. Conduct technical reviews and provide guidance to development teams to ensure solution quality and maintainability.
- Lead technical delivery across multiple concurrent workplace and safety-focused ServiceNow projects, ensuring consistent architecture approaches.
- Identify and mitigate technical risks, ensuring solutions are scalable, secure, and maintainable.
- Advise leadership on strategic platform capabilities, technical direction, and roadmap planning.
- This role requires a collaborative mindset and the ability to build strong relationships across teams.
- Knowledge of the WSD and Health and Safety module and understanding of the real estate domain a nice plus.

What we are looking for :

- ServiceNow Certified Master Architect (CMA) certification.
- 8+ years of experience in IT service management and enterprise architecture.
- 5+ years of hands-on experience implementing and customizing ServiceNow solutions.
- Experience with WSD and HSE modules desirable.
- Proven experience architecting complex, multi-instance ServiceNow environments.
- Demonstrated experience designing enterprise-scale ServiceNow implementations with complex integration requirements.
- Strong understanding of web services, REST/SOAP APIs, and middleware technologies.
- Proven track record managing technical delivery on multiple concurrent projects, with experience in Agile/Scrum methodologies and project management frameworks.
- Expert-level knowledge of ServiceNow platform capabilities, limitations, and best practices.
- Exceptional verbal and written communication skills, able to interact with all levels in the organization.
- Comfortable with constantly evolving and changing priorities, enjoys new challenges.
- Experience with business analysis or functional real estate knowledge in the skilled services industry a plus.

📌 ServiceNow Architect (India)
🏢 ScaleX Consulting
📍 India