Role : ServiceNow Architect (ITSM / ITOM / CMDB / Enterprise Platform)

Company Name : WillWare Technologies

Work Model : Onsite / Fulltime

Work Location : Delhi

Experience : 15 Years

:

Must-Have Skills:

- ServiceNow Platform - 12 years
- ITSM (Incident, Problem, Change, Request) - 6 years
- ITOM (Discovery, Service Mapping, Event Mgmt) - 8 years
- CMDB & CSDM - 5 years
- Integration (REST, SOAP, APIs) - 5 years
- JavaScript / Glide API - 5 years
- ITIL v3/v4 - 5 years
- Architecture Experience - 3 years

Detailed :

Architecture & Design:

- Define end-to-end ServiceNow architecture across ITSM, ITOM, CMDB
- Prepare HLD, LLD and architecture diagrams
- Design scalable and secure solutions

CMDB & ITOM Expertise:

- Architect CMDB aligned with CSDM

- Implement Discovery, Service Mapping and Event Management




- Ensure data quality and governance

Platform Governance

- Define standards and governance
- Conduct Architecture and CAB reviews

Implementation Leadership

- Lead ServiceNow implementations
- Guide development teams and ensure quality

Integration & Automation:

- Integrate with cloud, AD, SAP and monitoring tools

Stakeholder Management

- Engage business and IT stakeholders
- Lead solution discussions and workshops

Continuous Improvement

- Optimize performance and drive automation
- Improve SLA and MTTR

Certifications (Preferred):

- ServiceNow CSA
- CIS (ITSM/ITOM)
- CTA/CMA
- ITIL Foundation

📌 ServiceNow Architect (ITSM / ITOM / CMDB / Enterprise Platform) (Gurugram)
🏢 Willware Technologies
📍 Gurugram