Enterprise Architect – ServiceNow Application Portfolio Management (APM) Time: 6.30 PM to 2.30 AM IST

Remote Share your CV at [email protected] We’re looking for a Enterprise Architect – ServiceNow Application Portfolio Management (APM) for one of our international clients to work remotely from Europe in EST working hours.

You will be supporting Application Portfolio Management (APM) activities, maintaining application portfolio data quality in ServiceNow and tracking and reporting technical debt trends; on ongoing APM data maintenance in ServiceNow (APM/CMDB-related records), identifying data gaps and inconsistencies, coordinating updates with application/service owners, and tracking technical debt indicators and remediation progress, and will also help publish and disseminate APM information through an Enterprise Architecture (EA) website (including dashboard-ready views) in collaboration with the onsite team and the Data Architect. You will be responsible for:

Perform ongoing Application Portfolio Management (APM) data maintenance in ServiceNow (e.g., application inventory, ownership, lifecycle status, technology attributes, integrations/dependencies as captured) to ensure completeness, accuracy, and timeliness.

Identify data quality issues (missing/invalid values, duplicates, inconsistent classifications) and drive remediation by coordinating with application/service owners and stakeholders.

Maintain and improve portfolio data standards and controlled vocabularies (e.g., lifecycle states, business/technical fit fields, criticality tiers) in alignment with EA guidance.

Run periodic audits/health checks and prepare a regular data quality scorecard (e.g., completeness by mandatory fields, stale records, ownership gaps) for the onsite Enterprise Architect.

Support ongoing alignment of ServiceNow portfolio data with EA artifacts (capability mapping, reference taxonomies) where applicable.

Document operating procedures for portfolio updates, data validation checks, and recurring reporting to ensure consistent execution across cycles.

Track technical debt indicators using ServiceNow portfolio data and agreed EA criteria (e.g., lifecycle risk/obsolescence, unsupported technologies, architectural deviations, resilience/operability gaps as captured).

Maintain a technical debt log (or aligned ServiceNow records) with explicit descriptions, impacted applications/services, severity/priority, and recommended remediation path (retire/replace/modernize).

Produce recurring dashboards and reports for the onsite Enterprise Architect (e.g., top technical debt drivers,



aging debt, remediation progress, portfolio hotspots).

Support analysis for portfolio rationalization and modernization by preparing data extracts, pivot views, and summaries required for EA discussions and decision forums.

Partner with stakeholders to validate technical debt data points and ensure consistent interpretation of debt categories and thresholds.

Escalate critical data gaps or emerging technical debt risks to the onsite Enterprise Architect with recommended follow-ups.

Contribute to continuous improvement of ServiceNow APM/portfolio processes (templates, validation rules, intake checklists) to reduce future technical debt and improve decision quality.

Use AI-enabled tools (where approved) to accelerate analysis of portfolio and technical debt data (e.g., summarization, trend identification, draft narratives for reports/dashboards), while following information security and data handling requirements.

Take inputs from the onsite EA team (content, priorities, publishing cadence) and translate them into updates for the EA website and APM communications materials.

Maintain and support the EA website as the platform to disseminate Application Portfolio Management (APM) data, insights, and portfolio standards (e.g., definitions, lifecycle states, guidance).

Work with the Data Architect to curate, shape, and publish APM results in clear, user-friendly dashboards (visuals, drilldowns, and summary views as agreed).

From time to time, support onsite EA resources with administrative/process tasks to keep EA records current and consistent (e.g., updates to EA artifacts/registries as directed).

Define standards for resiliency, performance, observability, and operational excellence. For this role you will need to have experience in:

Master’s degree in information systems, Computer Science, Engineering, or related fields.

8+ years of overall IT experience, including at least 3 years supporting or working with Enterprise Architects / Enterprise Architecture teams.

Expertise in ServiceNow hands-on experience supporting application portfolio data (e.g., APM and related CMDB/application records), including monitoring, validation, and reporting.





Expertise in Application Portfolio Management (APM) concepts: application inventory, lifecycle states, business/technical fit, risk/obsolescence, and rationalization (retire/replace/modernize).

Expertise in Technical debt identification and tracking experience, including defining indicators, maintaining logs/records, and producing actionable insights.

Good understanding of Enterprise Architecture concepts (principles, standards, target-state thinking, roadmaps, governance/artifacts) and how portfolio data supports EA decision-making.

Demonstrated ability to collaborate with distributed stakeholders to remediate data quality issues and drive record updates to closure.

Experience performing similar ServiceNow Application Portfolio Management (APM) and technical debt tracking work in other organizations (highly required).

Strong analytical and reporting skills (dashboards, scorecards, trend analysis) with attention to detail and data integrity.

AI literacy: experience using AI/GenAI tools to improve productivity in data analysis, reporting, documentation, and knowledge management (within approved enterprise tooling and guidelines).

Prior experience performing this type of ServiceNow-based APM and technical debt tracking work in other organizations is highly required.

Excellent written and verbal communication skills; ability to document processes and present findings to the onsite Enterprise Architect and stakeholders.

Working knowledge of enterprise architecture frameworks/methods (e.g., TOGAF) and how they translate to practical EA deliverables.

Working knowledge of ServiceNow data model fundamentals relevant to application portfolio data (e.g., CMDB/application records and CSDM concepts) and portfolio data governance practices.

Certifications such as

TOGAF (or similar EA certification)

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Application Developer (CAD) and/or relevant ServiceNow implementation credentials (e.g., APM/CMDB-related)

Excellent stakeholder management and executive communication skills.

Ability to translate strategy into roadmaps and actionable solution patterns.

Strong facilitation, negotiation, and decision-making capabilities.

Experience with enterprise architecture / portfolio tools (e.g., ServiceNow EA Workspace/APM reporting) is a plus.

Familiarity with responsible AI concepts and safe use of enterprise AI assistants (e.g., prompt hygiene, avoiding sensitive data exposure) is a plus.

Proficiency in English, as this is the main working language.

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