- Positive understanding of the ITIL v3/V4 framework.

- 1-5yrs in Experience in IT Service desk from the global organisations of repute.
- Identify, troubleshoot and resolve IT support issues based on defined troubleshooting scripts and best practices. Execute these activities per defined KPI s.
- Excellent communication skills and customer focus.
- Ability to build and maintain efficient working relationships in a team-based environment.
- Strong trouble shooting techniques and analytical thinking.
- Meticulous attention to detail.
- Excellent customer service skills (strong business focus and can do attitude).
- Experience of Windows, Office 365, Active Directory, SCCM, SharePoint 2010, Citrix, Messaging & Remote connectivity, AD, MFA, MDM, Applications, hardware skills set.
- Experience of working to and exceeding targets.
- Experience of IS work management systems (ideally ServiceNow).
- Good timekeeping and time management.

Good to Have





- ITIL v3 Foundation Certification.
- MS - CIT Certification of Similar.
- Experience of working within a multi-cultural environment.
- Experience of working in a fast moving and changing large enterprise IT environment.
- Experience of iPhone, iPad, Mac, Blackberry, Android, Messaging, Remote Connectivity, AD etc.

Behavioural Competencies

- Proven experience of delivering process efficiencies and improvements.
- Clear and fluent English (both verbal and written).
- Ability to build and maintain efficient working relationships with remote teams.
- Demonstrate ability to take ownership of and accountability for relevant products and services.
- Ability to plan, prioritise and complete your own work, whilst remaining a team player.
- Willingness to engage with and work in other technologies.

📌 ServiceDesk Analyst II (Bengaluru)
🏢 Atkinsr Alis
📍 Bengaluru